RASHID KAMAL
Customer service executive cum admin assist
Dubai
Summary
A highly motivated and self-driven personality having overall 5 years of experience in Operations and customer service, serving customers from various nationalities. Using my interpersonal skills and outgoing personality to achieve mutual goals that focus on
maintaining professional relationships to increase profitability and drive business results.
Overview
3
3
years of professional experience
Work History
Customer Service Executive- Cum Admin Assist
Medcare Hospitals and Medical Centre
06.2024 - Current
- Responsible for daily operations and administrative work
- Welcome customers in warm and welcoming way and guide customers according to their requirements
- Responsible for developing the business and revenue generation
- Reflect the high class values in daily work
- Review and maintain written and computer files, conduct data entry
- Assist in the coordination of administrative functions, including budget
- Collect feedbacks from customers and implement them for the better and smooth operations
- Developed effective strategies for managing challenging situations, resulting in positive outcomes for both customers and the organization.
- Trained staff on operating procedures and company services.
- Identified and resolved discrepancies and errors in customer accounts.
Customer Service Executive
Life Medical Centre, Flagship Centre
03.2023 - 05.2024
- Responsible for daily operations and administrative work
- Handling daily customers related queries, providing excellent customer service
- Schedule appointments, consultations, ensuring accuracy
- Handle administrative work, communicate effectively for ensuring positive customer's experience
- Closing on daily basis by maintaining the data by taking handover from the team mates
- Collecting feedback and google reviews from customers
- Maintain daily patient footfall and revenue records in data
Operations Manager
Philips India Limited
01.2022 - 01.2023
- Responsible for the successful launch of pilot project for the newly launched E-patch device
- Responsible for managing and developing the device and its use with healthcare professionals
- Responsible for doing business collabs with top notch hospitals in Delhi NCR Like- Medanta, Fortis Manipal Hospital
- Understanding the Indian market and making plans and execute for the launch
- Develop and implement strategies according to the Indian market, attending industry events
- Work closely with the product and marketing team to ensure the customer's feedback is incorporated into product development
Skills
- Patient Care
- Patient satisfaction
- Self-driven
Team collaboration
Client engagement
CRM software
Accomplishments
- Received reward and recognition multiple times for employee of the month.
- Supervised team of 10 staff members.
Timeline
Customer Service Executive- Cum Admin Assist
Medcare Hospitals and Medical Centre
06.2024 - Current
Customer Service Executive
Life Medical Centre, Flagship Centre
03.2023 - 05.2024
Operations Manager
Philips India Limited
01.2022 - 01.2023
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