Rashika Agrawal
Noida
Summary
Dynamic professional with a proven track record in customer support and sales, honing skills at Teleperformance and Ashiana Housing Ltd. Excels in communication and team collaboration, demonstrated through mentoring and strategy development. Achieved significant improvements in customer service experience and sales processes. A quick learner and well-disciplined individual, adept at leading and executing projects efficiently.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Customer Support Executive
Teleperformance
Banglore
07.2022 - 07.2024
- Provided comprehensive support to customers via phone and email resolving queries efficiently.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Updated system with order specifics and customer details, preferences, and billing information.
- Trained and mentored new team members to promote productivity, accuracy and friendly customer service.
- Contributed ideas for process improvements within the team.
- Maintained accurate records of customer interactions.
- Prepared and evaluated CRM reports to identify problems and areas for improvement.
- Developed strategies to improve customer service experience.
- Resolved customer complaints professionally and efficiently.
Sales Executive
Ashiana Housing Ltd.
Jaipur
01.2020 - 09.2021
- Lead generation through referrals, cold calling, social media, corporate activities, networking, etc.
- Handling customer queries and solving grievances.
- Product promotion through presentation, canopy, meet-and-greet.
- Attend the marketing-generated inquiries and attend site visits.
- Building a good relationship with other departments to ensure the execution of strategies and close the deal.
- Worked on the collection for smooth functioning.
Sales Trainee
Mahindra & Mahindra
Bhopal
04.2019 - 06.2019
- Product promotions through presentations in schools.
- Guided the differences between competitors.
Education
B.ED - Political Science
Namokar College
Vidisha07-2024
MBA - Sales & Marketing, HR
Institute of Professional Education & Research
Bhopal09-2020
Skills
- Motivated
- Well-disciplined individual
- Communication
- Quick learner
- Team player
- Good Telephone Etiquette
Certification
- The Mangers Toolkit : A Practical guide to managing people at work by University of London from Course Era of six weeks.
- Introduction to project management by the University of Adelaide from Edx of six weeks.
Affiliations
- Attended Workshop on "The Environmental Literacy Campaign" conducted at IIFM Bhopal 2018.
Timeline
Customer Support Executive
Teleperformance
07.2022 - 07.2024
Sales Executive
Ashiana Housing Ltd.
01.2020 - 09.2021
Sales Trainee
Mahindra & Mahindra
04.2019 - 06.2019
B.ED - Political Science
Namokar College
MBA - Sales & Marketing, HR
Institute of Professional Education & Research
Similar Profiles
RAHUL PANDERAHUL PANDE
Technical Support Executive at TeleperformanceTechnical Support Executive at Teleperformance
Abhinandan SehajpalAbhinandan Sehajpal
Supervisor at TeleperformanceSupervisor at Teleperformance
MACKLYNE IMARYMACKLYNE IMARY
Customer Support Expert at TeleperformanceCustomer Support Expert at Teleperformance
Dominick De Jesus Urzola CachanDominick De Jesus Urzola Cachan
Customer Service Representative at TeleperformanceCustomer Service Representative at Teleperformance
Prashant KashyapPrashant Kashyap
Consultant at TATA CONSULTANCY SERVICESConsultant at TATA CONSULTANCY SERVICES