K Ravi Prashant
New Delhi
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Customer Support Executive
Alyve Health
Gurgaon
11.2023 - Current
- Improved customer satisfaction by effectively addressing and resolving inquiries, concerns, and complaints.
- Managed high-stress situations effectively while maintaining a calm demeanor and providing empathetic support to customers facing challenges or frustration.
- Listened to customers' questions and concerns to provide answers or responses
Associate - Transaction Data Analyst
Helm 360 (CCS Global tech)
Noida
01.2023 - 10.2023
- Managing the data for loss prevention program for 100 stores.
- Developed, conducted, and oversaw the implementation of loss prevention backend training, programs, initiatives, and security.
- Performed regular asset protection reviews. Ensured the operability of the CCTV system and reported it to the client.
- Developed and implemented compliance programs and audits.
- Ensuring that company policies and procedures were followed during the review.
- Effectively communicated and worked closely with the client to reduce shrink, and report any anomalies.
Education
Bachelor of Arts -
Delhi University
New Delhi09.2022
12th Class -
Kendriya Vidyalaya
Pragati Vihar04.2019
10th Class -
Kendriya Vidyalaya
Pragati Vihar04.2017
Skills
- Good communication skills
- Interpersonal skills
- Team player
- Team meetings
- Self-motivated
- Proficient in MS Office (Excel, PowerPoint, and Word)
- Analytical skills
- Customer service
Certification
- MS Excel
Timeline
Customer Support Executive
Alyve Health
11.2023 - Current
Associate - Transaction Data Analyst
Helm 360 (CCS Global tech)
01.2023 - 10.2023
Bachelor of Arts -
Delhi University
12th Class -
Kendriya Vidyalaya
10th Class -
Kendriya Vidyalaya
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