Sheetal Pathak
Vadodara
Summary
Helping customers by answering questions, resolving issues, and providing information about products or services. Communication is done through phone, email, or chat and aim to ensure a positive customer experience by offering quick and helpful support.
Overview
4
4
years of professional experience
6032
6032
years of post-secondary education
Work History
Customer Support Executive
Reliance PPM Services LTD
Vadodara
08.2023 - 12.2025
- Helping customers by answering questions, resolving issues, and providing information about products or services.
- Communication is done through phone, email, or chat and aim to ensure a positive customer experience by offering quick and helpful support.
- Collaborated with team members to enhance customer service strategies and practices.
- Provided training and support to new staff on customer service protocols.
Customer Support Associate
Cogent E Services
Vadodara
02.2022 - 08.2023
- Working for the 59059 verification process
- Working in the retention process
- Provided product information to customers to enhance their experience.
Education
B.Com -
SNDT University
12th -
GHSEB
10th -
GSEB
Skills
- Good Communication Skills
- Handling the Customer Q/R/C
- Promoting Various Product & Benefit to Customer & Fulfilling Company Parameters
- Product/Service knowledge
- Computer skills
- Team collaboration
Accomplishments
Awarding thrice for best performer in Vadodara
Personal Information
- Date of Birth: 04/16/96
- Gender: Female
- Marital Status: Married
Languages
- Gujarati
- English
- Hindi
- Gujarati
- English
Languages
Hindi
First Language
English
Beginner
A1
Gujarati
Advanced
C1
Timeline
Customer Support Executive
Reliance PPM Services LTD
08.2023 - 12.2025
Customer Support Associate
Cogent E Services
02.2022 - 08.2023
B.Com -
SNDT University
12th -
GHSEB
10th -
GSEB