Rashika Jain
Gurgaon
Summary
Forward-thinking professional with proven history of leadership, planning and problem solving. Adept collaboration with professional to accomplish demanding objectives, motivate staff, and organize resources. Systematic understanding of maintaining coverage for all operational needs.
Overview
5
5
years of professional experience
Work History
Deputy Manager
HDFC BANK
Gurgaon
09.2024 - Current
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Worked closely with customers to understand needs and resolve diverse issues.
- Provided necessary technical assistance and advice to subordinates when needed.
Branch Relationship Manager
Kotak Mahindra Bank Ltd
Gurgaon
08.2023 - 08.2024
- Managing a total portfolio size of approximately 43 Cr.
- Collaborated with other departments within the bank to provide a high level of customer service.
- Addressed customer questions and concerns regarding products and services.
Deputy Branch Manager (DBM)
ICICI Bank Ltd
01.2023 - 07.2023
- Disciplined employees to encourage compliance with company policies and procedures.
- Oversaw maintenance of branch equipment such as ATMs, computers, printers.
- Coordinated preparation of external audit materials and external financial reporting.
Relationship Manager (Privilege Banker)
ICICI Bank Ltd
Gurgaon
02.2021 - 12.2022
- Provided expert financial advice to clients, enhancing their decision-making process.
- Analyzed market trends and identified potential new customers through research activities.
- Developed and executed strategies for customer retention and acquisition.
Teller (Cashier)
ICICI Bank Ltd
Gurgaon
11.2019 - 01.2021
- Continuously updated knowledge about banking products, services, policies and regulations.
- Received and processed customer transactions, including deposits, withdrawals, loan payments and other banking services.
- Handled large volumes of currency quickly and accurately with minimal errors.
Education
MBA - Human Resource Management
NMIMS
Mumbai, MH03-2024
B.Com -
CCS University
01.2019
Skills
- Human resources management
- Task delegation
- Expertise in sales
- Staff training and development
- Sales monitoring
- Employee engagement
- Marketing tactics
Timeline
Deputy Manager
HDFC BANK
09.2024 - Current
Branch Relationship Manager
Kotak Mahindra Bank Ltd
08.2023 - 08.2024
Deputy Branch Manager (DBM)
ICICI Bank Ltd
01.2023 - 07.2023
Relationship Manager (Privilege Banker)
ICICI Bank Ltd
02.2021 - 12.2022
Teller (Cashier)
ICICI Bank Ltd
11.2019 - 01.2021
MBA - Human Resource Management
NMIMS
B.Com -
CCS University
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