Rashika Mishra

• Led the enhancement of DIMS (Digital Infrastructure Management System), an IT service management tool, collaborating with developers to improve its features.
• Spearheaded cross-functional collaboration between business teams, developers, QA, and project managers, ensuring seamless communication and execution.
• Drove initiatives to transform DIMS into an Uber-like IT services platform, making it accessible for individual users.
• Managed end-to-end product lifecycle, including requirement gathering, feature prioritization, and content updates.
• Achieved a 55% increase in tool adoption and a 15% reduction in operational costs by streamlining processes and enhancing efficiency.

Note : Transitioned to Team Computers as the Jubilant FoodWorks project was shifted from Ideas 4 Transformation. Earlier role transitions were part of focused career exploration while pursuing my Business Analyst certification. I now aim to bring stability in my professional journey and am looking for a long-term opportunity where I can contribute meaningfully and grow with the organization.

• Served as a dedicated Business Analyst for Jubilant FoodWorks and Taco Bell, analyzing their business needs and proposing data-driven solutions.
• Collaborated with cross-functional teams (CRM, ERP) to streamline operations and improve process efficiency.
• Conducted data analysis and reporting, providing actionable insights that led to 20% faster decision-making for stakeholders.
• Created and maintained Business Requirement Documents (BRDs), release notes, and project documentation, ensuring transparency and effective tracking of deliverables.

• Implemented data-driven strategies, leading to a 20% increase in operational efficiency within the first quarter.
• Conducted customer data analysis, improving targeted marketing efforts by 15% through segmentation and predictive analytics.

• Developed and delivered cross-cultural education programs to 500+ students, fostering global understanding.
• Designed customized learning methodologies, increasing student performance by 25%.

• Conducted requirement gathering and business process analysis, identifying inefficiencies and optimizing workflows.
• Collaborated with QA teams, ensuring new features met user needs and compliance standards.