Rashika - Operations Loyalty
New Delhi
Summary
Dynamic Assistant Operation Executive with 7 years of experience, excelling in managing client disputes and driving operational efficiency. Proven expertise in handling escalations, preparing comprehensive performance reports, and utilising advanced Excel functions to optimise data management and analysis. Adept at enhancing customer service experiences through quality checks and training initiatives, while fostering effective communication between stakeholders. Committed to delivering results that align with organisational objectives and elevate overall performance. Ready to leverage skills in a challenging Assistant Manager role to contribute to team success and operational excellence.
To enhance my experience and strengthen my knowledge further through being an effective part of an ever-prospering organization. To gain maximum knowledge on latest tools and technologies and deliver values to strengthen organizational equity
Overview
7
7
years of professional experience
Work History
Loyalty Operations
STORY Experience
Noida
06.2024 - Current
- Managing three key clients:, RSPL, Hamdard , LG-LF,Zenex
- Handling daily coordination with clients to ensure smooth communication and workflow.
- Sharing required dashboards and reports as per client requirements.
- Preparing PowerPoint presentations (PPTs) for business reviews and strategy discussions.
- Conducting client visits and delivering presentations to showcase progress and updates.
- Performing validation and data auditing to ensure accuracy and compliance.
- Managing monthly billing invoices .
Program Operation Executive
V5 Global Services Pvt Ltd
New Delhi
08.2023 - 05.2024
- Coordination With Sales Team
- Maintaining Day to day reports
- Attendance & Pay-rolling
- Interview Conducted & On-boarding
- Weekly & Monthly review with Sales team
- Maintaining Market Hygiene
- Email Handling & Work on personal Tools
- FNF & Exit Formalities & HR Works
- Work on Google Form & Spreadsheet
- Work on PPT Presentation
Customer Care Executive Loyalty
Channelplay Limited
Gurgaon
08.2018 - 08.2023
- Managing Clients / End Customer’s disputes over calls and Emails.
- Handling BAU Escalations & priority cases to provide expedite resolutions.
- Preparing daily and monthly MIS to track down individual and team performance.
- Hands on experience on Advance Excel- VLOOKUP, HLOOKUP, Usage of all types of functions, Pivot tables.
- Sorting and filtering data, building charts and graphs, calculate record data sets efficiently using shortcuts and formula functions.
- Maintain an extensive database on excels, maintain income and expense reports on excel Furnishing monthly performance before management to show growth and forecast future performances.
- Performing quality checks of in-bound calls and enhancing customer service experiences.
- Creating SOPs and training materials for process. Managing Loyalty program for renowned organizations across all domains.
- Establishing communications between Account Manager, Service Manager, and end customers.
- Tracking down product inventory to ensure product availability.
- Working along with the Revenue Collection department and Finance team to understand and process loyalty cash cards and gifts on time.
- Communicating with respective Banks to activate/block customer cards Co-ordinating with warehouse and logistic department to initiate product delivery.
- Performing reconciliation between bank activation statement and actual deliverables.
- Providing process and sub skill training for associates.
- Examining process health and forecasting any threats to business.
- Preparing weekly & monthly presentations for client data audit.
Education
BA -
Delhi University
New Delhi12.2024
MBA -
NMIMS
New Delhi07.2024
BCSE - 12th -
Delhi University
New Delhi01.2016
Skills
- Problem Solving Skills
- Time Management Skills
- Email Handling / Good Communication Skills
- Good In Ms Excel & Words
- Good In Presentation (PPT)
- Good Knowledge in Excel Formulas
- Client management
- Data analysis
- Project coordination
- Microsoft Excel
- Customer service
- Team collaboration
- Reporting and documentation
- Escalation management
Timeline
Loyalty Operations
STORY Experience
06.2024 - Current
Program Operation Executive
V5 Global Services Pvt Ltd
08.2023 - 05.2024
Customer Care Executive Loyalty
Channelplay Limited
08.2018 - 08.2023
BA -
Delhi University
MBA -
NMIMS
BCSE - 12th -
Delhi University
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