Rashmee Bhatkar

CBS Support in Information Technology

• Completed day-to-day duties accurately and efficiently.
• Contributed innovative ideas and solutions to enhance team performance and outcomes.
• Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
• Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
• Provided excellent service and attention to customers when face-to-face or through phone conversations.

Data center of Bank of India

• Collaborated with IT teams to enhance support processes and improve service delivery.
• Delivered user support services by addressing inquiries and providing technical assistance.
• Provided remote support to resolve user issues promptly and efficiently.

Data Center of Bank of Baroda

• Basic knowledge of the Finacle Application (Core Banking Application Finale 10).

• Experience handling queries related to the Finacle application includes savings, current, deposit, overdraft, and loan accounts.
• Helping the branches resolve the problem that occurred at the time of EOD.

• Coordination with the L2 Team and the Bank Team for guidance and support.

• Provided exceptional customer support through effective communication and problem-solving skills.
• Resolved technical issues by following systematic troubleshooting procedures and utilizing available resources.
• Creation and maintaining of knowledge database for future reference.

HDFC Bank Collection Department

• Collect monthly EMIs from customers with better guidance.
• Coordinate with the customer for the timely collection of EMIs.
• Solving and ensuring customer satisfaction.