Rashmi Ashtaputre

Skills:

• Quality assurance process
• Project delivery Management -
• SaaS Application understanding
• CRM Integration Expertise
• Helpdesk and Service Management Knowledge
• Jira for Project Management
• Scrum Management

Accomplishments:

• Successfully managed 30+ global customer deliveries over a 2-year period.
• Oversaw the delivery of 50+ integrations, feature requests, and change requests.
• Introduced and implemented a Quality Assurance process, enhancing overall project quality within the organization

Responsibilities:

• Involved in both service and product based deliveries
• Requirement gathering - functional understanding, scope finalization
• Prepare project and delivery plan - including time estimation and resource allocation
• Monitor daily progress and ensure adherence to process, scope and timelines
• Identify and mitigate engagement risks, escalating major issues promptly
• Managed enhancements and change requests effectively to minimize impact on the overall project timeline and budget without compromising quality.
• Prepare engagement timesheets and billing details
• Generate weekly/monthly engagement reports
• Lead quality assurance team and provide UAT support for the smooth Go Live
• Maintain good customer relationships, by timely reporting and delivering
• Manage purchase order (PO) availability, oversee invoicing and payment follow-ups, and maintain comprehensive invoice records

• Represent QA team in requirement discussion
• Test planning
• Manage test case review and assurance
• Test execution
• Bug reports and Test reports
• Bug tracking and closure
• UAT support
• Production support and RCA provision
• Release Retrospective analysis

• Testing the Telecom Rating, Billing, and Customer Account Maintenance (CAM), System Monitor modules of Convergys Billing Software, Geneva and Print & Dispatch using AMDOCS Formatter
• Hands on experience in order provisioning through SaaS and managing CRM part (Service Requests etc.) on One Siebel
• Worked on technologies like GENEVA and UNIX
• Involved in Test set preparation for execution, manual test execution and maintenance of test results
• Database testing knowledge
• Identify, raised and tracked defects and impact analysis using the defect tracking tool HPQC.