Gaurav Kumar Mishra
Bengaluru
Overview
12
12
years of professional experience
2
2
Certification
Work History
Project Delivery Manager
Cognizant
Bengaluru
01.2022 - Current
- Playing an integral role of primary liaison between stakeholders & teams across the board; forging & maintaining a collaborative bond between dev Team & QA team
- Managing product backlog, mapping out process dependencies to inform the necessary sequence of development
- Assisting the Product Owner in maximizing productivity; conducting daily scum calls & providing reports in accordance
- Following project lifecycle methodology defined under the process framework; ensuring that the team understands all aspects of the prime contract relating to responsibilities
- Conducted regular meetings with team members to review progress and identify areas for improvement.
- Analyzed data from multiple sources to inform decisions on project management.
- Collaborated closely with other departments to ensure timely completion of tasks essential for successful program delivery.
Senior Business Analyst
Quantiphi Inc
03.2021 - 01.2022
- Analyzed existing systems and processes, identified gaps and recommended improvements.
- Conducted stakeholder interviews to understand user needs and preferences.
- Performed root cause analysis to determine underlying issues in complex problems.
Deputy Branch Manager
IndusInd Bank
06.2016 - 03.2019
- Managed daily branch operations including customer service, sales, teller transactions, and loan processing.
- Monitored compliance with banking regulations and internal policies and procedures.
- Assisted in the recruitment, training, and development of branch personnel.
- Resolved customer complaints promptly and professionally.
- Maintained a high level of security within the branch by monitoring employee activities and enforcing security protocols.
Teller Authorizer
Yes Bank
07.2015 - 02.2016
- Reviewed and authorized teller transactions to ensure accuracy, compliance with policies and procedures, and customer satisfaction.
- Assisted customers with opening new accounts, closing existing accounts and completing other banking transactions.
- Provided guidance on bank products and services available to customers.
- Performed daily reconciliation of cash drawer amounts.
- Monitored transaction activities for potential fraudulent activity or suspicious behavior.
- Balanced ATM machines at end of day shifts.
Personal Banker
HDFC Bank
- 07.2015
- Provided customer service to clients, including answering questions and resolving issues.
- Conducted account openings and closings for clients.
- Assisted customers with deposits, withdrawals, transfers, loan payments and other banking transactions.
- Cross-sold banking products such as credit cards, loans and investments.
Customer Service Manager
ICICI Bank
05.2012 - 08.2014
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Explained benefits, features and recommendations to maximize client retention.
- Reviewed and authorized teller transactions to ensure accuracy, compliance with policies and procedures, and customer satisfaction.
- Performed daily reconciliation of cash drawer amounts.
- Balanced ATM machines at end of day shifts.
Education
MBA - Big Data Analytics
Goa Institute of Management
01-2021
Post Graduate Diploma - Banking and Finance
ICICI Manipal University
01.2012
B.Tech. - Electronics and Communication
UPTU
01.2010
HSC -
HAL School Korwa
01.2004
SSC -
HAL School Korwa
01.2002
Skills
- Delivery Management
- Scaled Agile /SAFe Agile
- Program Management
- Agile & Scrum Methodologies
- Resource Mobilization & Budget Control
- Stakeholder Management
- Project Management
- Audits & Quality Assessment
- Retail Banking &Telecom Domain
- Python
- R/Excel
- Jira/Confluence/VersionOne
- SQL
- SDLC
- Agile & Scrum
- Business Analysis
- Quality Assurance
- Strategic Planning
Certification
- Leading SAFe 6.0 Safe Agilist
- Certified Scrum Master, from Scrum Alliance
- Certified Advanced Scrum Master from Scrum Alliance
Affiliations
- Listening songs and playing outdoor games
Languages
Hindi
First Language
English
Proficient (C2)
C2
Accomplishments
- Received client appreciation for project work completed for quarter 3rd and 4th (2023)
References
References available upon request.
Timeline
Project Delivery Manager
Cognizant
01.2022 - Current
Senior Business Analyst
Quantiphi Inc
03.2021 - 01.2022
Deputy Branch Manager
IndusInd Bank
06.2016 - 03.2019
Teller Authorizer
Yes Bank
07.2015 - 02.2016
Customer Service Manager
ICICI Bank
05.2012 - 08.2014
MBA - Big Data Analytics
Goa Institute of Management
Post Graduate Diploma - Banking and Finance
ICICI Manipal University
B.Tech. - Electronics and Communication
UPTU
HSC -
HAL School Korwa
SSC -
HAL School Korwa
Personal Banker
HDFC Bank
- 07.2015
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