Rashmi Kumari
Product Owner
Brno,TN
Summary
Dynamic Product Owner with over 10 years of experience in product development, business analysis, and IT consulting within the banking, finance, and technology sectors. Proven ability to manage the entire product lifecycle while fostering strong stakeholder engagement and leveraging data-driven insights for strategic decision-making. Specialized in loan origination systems, analytics, data visualization, and process optimization. Highly skilled in leading cross-functional agile teams to deliver innovative digital solutions that enhance customer engagement and drive operational efficiency.
Overview
14
14
years of professional experience
3
3
Certifications
Work History
Product Owner
Home Credit International
06.2022 - Current
- Directed the full SDLC for a banking mobile app, including development, testing, and Android launch.
- Owned and refined the product roadmap, aligning features with business strategy and market needs.
- Facilitated agile ceremonies: sprint planning, backlog refinement, retrospectives, and daily stand-ups.
- Managed a 12-member hybrid team, ensuring delivery of high-quality product releases.
- Delivered Loan Origination module for 50K+ monthly active users, improving workflow by 22% using Jira & Figma.
- Partnered with UX/UI teams to enhance usability and customer experience.
Technical Analyst
Kyndryl CIC
01.2020 - 05.2022
- Conducted business requirements gathering through document/workflow analysis.
- Translated client requirements into data and process models; prepared high-level design documents.
- Designed & implemented process improvements that drove business growth and workflow optimization.
- Supported SAN storage migrations (Metro Mirror, Global Mirror) and system upgrades.
- Developed predictive models to forecast SLA breaches and incident trends.
- Designed dashboards using Watson Analytics, Tableau, Excel for executive reporting.
- Streamlined incident management by integrating automation solutions, improving SLA adherence.
- Served as Agile Coach, conducting workshops to drive adoption of agile practices across teams.
- Member of ISO Audit Team, ensuring compliance with ISO 9000 & 20000 standards.
Delivery Analyst
IBM India Pvt Ltd
03.2013 - 06.2018
- Developed predictive models to forecast SLA breaches and incident trends.
- Designed dashboards using Watson Analytics, Tableau, Excel for executive reporting.
- Streamlined incident management by integrating automation solutions, improving SLA adherence.
- Served as Agile Coach, conducting workshops to drive adoption of agile practices across teams.
- Member of ISO Audit Team, ensuring compliance with ISO 9000 & 20000 standards.
Technical Support Engineer
CSS Corp
11.2011 - 07.2012
- Provided technical support for Netgear wireless devices and VPN firewalls.
- Configured VPN routers and secured enterprise wireless networks (WEP/WPA).
- Created KB articles and troubleshooting guides to reduce incident resolution time.
Education
Master’s - Business Economics & Management
Mendel University
Brno ,Czech Republic01.2021
Bachelor of Technology (B.Tech.) - Electronics And Instrumentation
Dr. M.G.R University
Chennai05-2011
HSC (CBSE) - Science
Army School
Ranchi01.2006
SSC (ICSE) - Science
Bishop Westcott Girls’ High School
Ranchi, India01.2004
Skills
Product & Project Management: Agile (Scrum, Kanban), Jira, Azure DevOps, MS Project, Trello, Figma, Miro
Certification
ITIL V3 Foundation
Awards
Dexstar Award – Quality Excellence, Global Technology Services (IBM), 1-3-9 Practices Award for Quality Improvement, 3rd Rank Holder, B.Tech., Dr. M.G.R University – honored by the President of India
Timeline
Product Owner
Home Credit International
06.2022 - Current
Technical Analyst
Kyndryl CIC
01.2020 - 05.2022
Delivery Analyst
IBM India Pvt Ltd
03.2013 - 06.2018
Technical Support Engineer
CSS Corp
11.2011 - 07.2012
Master’s - Business Economics & Management
Mendel University
Bachelor of Technology (B.Tech.) - Electronics And Instrumentation
Dr. M.G.R University
HSC (CBSE) - Science
Army School
SSC (ICSE) - Science
Bishop Westcott Girls’ High School
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