Rashmi Patil
Pune
Summary
Dynamic Analyst with proven expertise at KPMG Global Services, skilled in SQL and analytical problem-solving. Successfully enhanced operational processes and customer support strategies, driving impactful changes. Known for cultivating strong relationships and delivering effective solutions, I am eager to leverage data analysis skills in a challenging role.
Overview
4
4
years of professional experience
Work History
Analyst
KPMG Global Services Private Limited
Pune
01.2020 - 04.2021
- Executed employment background verification using k-check tool to ensure candidate accuracy and integrity.
- Conducted UAN number verification using K-bot for validation of employment details provided by candidates.
- Utilized Microsoft Excel and SQL to support technical and email customer inquiries.
- Identified customer needs swiftly, enhancing response strategies for improved support.
- Analyzed operational processes within Forensic-PEBC department to recommend impactful changes.
- Provided comprehensive customer support solutions, addressing issues effectively and promptly.
- Engaged in data analysis to drive informed decision-making for organizational improvements.
Technical Support Executive (SQL Support)
S2 International Infotech Ltd
Pune
08.2017 - 06.2018
- Acquired expertise in technical support for e-Governance Solutions (P) Ltd.
- Contributed to achievement of CMMI Level 3 certification for organization.
- Demonstrated ability to operate within CMMI Level 3 and PCMMI environments, emphasizing teamwork.
- Cultivated customer relationships through effective communication and problem-solving skills.
- Fostered positive working relationships with colleagues and management to enhance collaboration.
- CSC 2.0 e-governance project ihas made specific to the needs of keep staffing in the e-governance sector for Maharashtra state, with a zero liability factor on government departments, and it is not just an application but a service that performs all inventory functions, finance management, Maharashtra's growth reports, and customer service as well.
Education
B.E (Computer Engineering) -
K.C.E's College of Engineering And Information Technology
Jalgaon04-2016
Diploma -
Smt. S. S. Patil College
Chopda04-2013
SSC -
Raosaheb Rupchand Vidyalaya
Jalgaon04-2009
Skills
- Technical support
- Python programming (Basic)
- Networking skills
- Background verification
- Microsoft Excel
- SQL
- Problem solving
- Effective communication
Languages
- English
- Hindi
- Marathi
Timeline
Analyst
KPMG Global Services Private Limited
01.2020 - 04.2021
Technical Support Executive (SQL Support)
S2 International Infotech Ltd
08.2017 - 06.2018
B.E (Computer Engineering) -
K.C.E's College of Engineering And Information Technology
Diploma -
Smt. S. S. Patil College
SSC -
Raosaheb Rupchand Vidyalaya
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