RASHMI S RAO
Operations
Mysore
Summary
Detail-oriented operations professional with experience in order management, taxation processes, and client support across multinational organizations. Proven ability to manage end-to-end processes, ensure compliance, and deliver high customer satisfaction.
Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement.
Overview
10
10
years of professional experience
Work History
Marketplace Operations Specialist
NIKE India Ltd
BANGALORE
02.2015 - 02.2018
- Validated customer orders in SAP across India.
- Managed the end-to-end order processing lifecycle.
- Understood customer requirements, and delivered efficient solutions.
- Improved process efficiency by adopting and implementing new workflows.
- Ensured high customer satisfaction.
- Trained and mentored new recruits.
Order Management Specialist (Level 3)
Thomson Reuters Pvt Ltd
BANGALORE
05.2010 - 01.2015
- Validated opportunities created in Salesforce.
- Converted opportunities into quotes, and processed orders in Siebel CRM.
- Provided clients access permissions to financial and market data products.
- Corrected order services and billing, per compliance requirements.
- Set up billing as per contractual amendments, and released orders for invoicing.
- Performed quality checks for team-processed orders.
- Handled service and upgrade support calls.
- Coordinated with exchanges and third-party data providers for approvals.
- Ensured strict TAT compliance for timely data delivery.
Senior Process Executive
GENPACT India Pvt Ltd
BANGALORE
08.2008 - 04.2010
- Served as a single point of contact for U.S. and Canada business partners.
- Managed the complete process during the team lead's absence.
- Prepared dashboards and performance reports.
- Contacted vendors daily for order confirmations and tracking.
- Supported critical processes need.
- Ensured SLA adherence and accuracy.
- Participated in process-streamlining meetings.
- Trained and mentored associates.
Education
MBA - Operations Management
Sikkim Manipal University
Distant Education 04.2001 -
BBA - Management
JSS SDM College of Information Sciences
HubliPUC - Commerce
J.G College of Commerce
Hubli 04.2001 -
High School Diploma -
V.S. Pillay English Medium School
Hubli 04.2001 -
Skills
- MS Office
- SAP
- COGNOS
- GST Portal
TRUST
Accomplishments
- Thomson Reuters
- Quarterly Award Q2 2012
- Client appreciation for ownership and TAT
- Management recognition
- Genpact
- Customer Bronze Q1 2009
- Gold Q2 2009
- Silver Q3 2009
- Management appreciation
Career Break (2020–Till date)
Took an intentional career break to raise a child. Now fully available and eager to re-engage professionally with renewed focus and energy.
Timeline
Marketplace Operations Specialist
NIKE India Ltd
02.2015 - 02.2018
Order Management Specialist (Level 3)
Thomson Reuters Pvt Ltd
05.2010 - 01.2015
Senior Process Executive
GENPACT India Pvt Ltd
08.2008 - 04.2010
MBA - Operations Management
Sikkim Manipal University
04.2001 -
PUC - Commerce
J.G College of Commerce
04.2001 -
High School Diploma -
V.S. Pillay English Medium School
04.2001 -
BBA - Management
JSS SDM College of Information Sciences