Rashmi Srinivasan
Workplace Manager & Executive Assistant
Bengaluru,KA
Summary
Dynamic professional with a proven track record at Adecco, excelling in facilities management and strategic thinking. Enhanced workplace safety and streamlined operations, significantly improving efficiency. Adept at problem-solving and fostering team collaboration, I drive continuous improvement initiatives that elevate organizational performance and customer satisfaction.
Overview
18
18
years of professional experience
Work History
Assistant Workplace Manager, Executive Assistant
Adecco
02.2022 - Current
- Maintained an organized filing system, efficiently managing important documents for easy retrieval when needed.
- Liaised with building management to address any facilities-related issues promptly, minimizing disruptions to daily operations.
- Provided exceptional administrative support to senior leadership, enabling them to focus on strategic decisionmaking.
- Streamlined office operations by implementing efficient work processes and organizing team schedules.
- Improved workplace safety, conducting regular inspections and implementing necessary precautions.
- Coordinated travel arrangements for employees, ensuring seamless logistics while minimizing costs.
- Optimized space utilization, reorganizing office layout for improved efficiency and collaboration among teams.
- Maintained confidentiality with sensitive documents, ensuring proper storage and distribution as needed.
Quality Analyst
Vodafone Idea Limited
08.2016 - 09.2018
- Conducted thorough root cause analyses on recurring defects, resulting in the implementation of effective corrective actions.
- Provided detailed reports on quality metrics to senior management, enabling informed decision-making regarding process improvements.
- Provided regular updates to team leadership on quality metrics by communicating consistency problems or production deficiencies.
- Collaborated with cross-functional teams to develop and implement targeted solutions for identified quality issues, ensuring continuous improvement.
- Identified process inefficiencies through meticulous data analysis, leading to streamlined operations and increased productivity.
- Enhanced customer satisfaction by addressing and resolving complaints in a timely manner, demonstrating commitment to exceptional service.
- Evaluated vendor performance by conducting regular audits, ensuring adherence to established quality standards and requirements.
Collections & Retention Manager
Idea Cellular
04.2001 - 04.2015
- Fostered a culture of continuous improvement by encouraging feedback from team members and clients alike, using insights gathered to drive ongoing enhancements to retention strategies.
- Created custom reports for tracking key performance indicators related to customer retention, ensuring continuous improvement efforts were informed by relevant data.
- Reduced churn rate by analyzing customer data and providing personalized solutions to address individual needs.
- Boosted revenue with upselling and cross-selling initiatives tailored for long-term customers.
- Led training sessions for staff on best practices in customer service, contributing significantly to an improved company-wide focus on client satisfaction.
- Enhanced overall customer experience by closely monitoring satisfaction metrics and initiating proactive measures to address concerns.
- Streamlined communication processes, fostering stronger relationships between clients and account management teams.
- Improved customer retention by developing and implementing targeted strategies for various client segments.
- Motivated employees through special events and incentive programs.
Education
Audit - ISO & Audit
TUV Nord
Bengaluru 04.2001 -
HDSE - Computer
APTECH
Bengalurur 04.2001 -
Bachelor of Commerce -
M E S College of Arts, Science & Commerce
Bengaluru, India 04.2001 -
Skills
Health and safety compliance
Accomplishments
- Awarded the Global Value - "PASSION", the only individual employee.
- Best Team Award
Timeline
Assistant Workplace Manager, Executive Assistant
Adecco
02.2022 - Current
Quality Analyst
Vodafone Idea Limited
08.2016 - 09.2018
Audit - ISO & Audit
TUV Nord
04.2001 -
HDSE - Computer
APTECH
04.2001 -
Bachelor of Commerce -
M E S College of Arts, Science & Commerce
04.2001 -
Collections & Retention Manager
Idea Cellular
04.2001 - 04.2015