RASHMIPRAVA NANDA
Service Desk L1
Bhubaneswar
Summary
To secure a position where I can efficiently contribute my skills and abilities to the growth of the organization and build my professional career.
Overview
2
2
years of professional experience
3
3
Languages
Work History
Service Desk L1
Capgemini
Kollkata
12.2022 - Current
- Streamlined service desk operations for increased productivity through effective task prioritization and time management.
- Delivered insightful reports on Service Desk performance metrics to inform management decisions regarding staffing levels or additional training needs.
- Documented resolutions for recurring issues, creating a knowledge base that facilitated faster issue resolution.
- Assisted in implementing new system rollouts or updates by providing user support during the transition period, minimizing downtime or disruptions caused by these changes.
Quality Analyst
Neweatate Pvt. Ltd.
Bhubaneswar
01.2022 - 12.2022
Education
BA -
Ramadevi womens university, Ramadevi womens university
+2 - undefined
Ramadevi womens university, CHSE
10th - undefined
Venketswar English medium school, CBSE
Skills
ITSM
ITIL
SLA Manager L1
C
JAVA
HTML& CSS
Accomplishments
- Developed efficient data management tools in coordination with the study team.
- Prepared designs for clinical trials and performed regular analysis.
- Coordinated with internal departments and resolved statistical issues.
- Prepared final reports and prepared tables for production.
- Evaluated statistical plans and prepared documents for vendors
- Developed and evaluated statistical data for individual studies.
- Supervised efficient development of statistical analysis processes.
- Supervised clinical database and maintained record for all forms.
Personal Information
- Father's Name: Dinabandhu Nanda
- Date of Birth: 02/02/1999
- Gender: Female
- Nationality: Indian
Disclaimer
I hereby declare that all the information stated above is true to best of my knowledge and belief. I take the responsibility of any mistakes in data if occur in future.
Timeline
Service Desk L1
Capgemini
12.2022 - Current
Quality Analyst
Neweatate Pvt. Ltd.
01.2022 - 12.2022
BA -
Ramadevi womens university, Ramadevi womens university
+2 - undefined
Ramadevi womens university, CHSE
10th - undefined
Venketswar English medium school, CBSE