RASHMIPRAVA NANDA
Service Desk L1
Bhubaneswar
Summary
To secure a position where I can efficiently contribute my skills and abilities to the growth of the organization and build my professional career.
Overview
2
2
years of professional experience
3
3
Languages
Work History
Service Desk L1
Capgemini
12.2022 - Current
- Streamlined service desk operations for increased productivity through effective task prioritization and time management.
- Delivered insightful reports on Service Desk performance metrics to inform management decisions regarding staffing levels or additional training needs.
- Documented resolutions for recurring issues, creating a knowledge base that facilitated faster issue resolution.
- Assisted in implementing new system rollouts or updates by providing user support during the transition period, minimizing downtime or disruptions caused by these changes.
Quality Analyst
Neweatate Pvt. Ltd.
01.2022 - 12.2022
Education
BA -
Ramadevi womens university, Ramadevi womens university
+2 - undefined
Ramadevi womens university, CHSE
10th - undefined
Venketswar English medium school, CBSE
Skills
ITSM
undefinedAccomplishments
- Developed efficient data management tools in coordination with the study team.
- Prepared designs for clinical trials and performed regular analysis.
- Coordinated with internal departments and resolved statistical issues.
- Prepared final reports and prepared tables for production.
- Evaluated statistical plans and prepared documents for vendors
- Developed and evaluated statistical data for individual studies.
- Supervised efficient development of statistical analysis processes.
- Supervised clinical database and maintained record for all forms.
Personal Information
- Father's Name: Dinabandhu Nanda
- Date of Birth: 02/02/1999
- Gender: Female
- Nationality: Indian
Disclaimer
I hereby declare that all the information stated above is true to best of my knowledge and belief. I take the responsibility of any mistakes in data if occur in future.
Timeline
Service Desk L1
Capgemini
12.2022 - Current
Quality Analyst
Neweatate Pvt. Ltd.
01.2022 - 12.2022
BA -
Ramadevi womens university, Ramadevi womens university
+2 - undefined
Ramadevi womens university, CHSE
10th - undefined
Venketswar English medium school, CBSE
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