Rashmitha Radhakrishna

• Product Involvement & Technical Expertise-
  Working on MATM [Manhattan Active transportation Management] and SCPP[Supply Chain Process Platform] products, ensuring seamless data management and system efficiency.
  Engaging in design discussions for product extensions based on customer-specific requirements beyond the base product.
  Actively involved in testing and validation of developed extensions to ensure quality and functionality.
• SCPP (On premise System) – Shipment Planning & Optimization
  Performing shipment planning for customers like AHOLD, Tractor Supply, optimizing shipment execution to minimize costs.
  Utilizing engine runs to optimize shipments by consolidating loads with common origins and destinations.
  Managing various parameter sets to drive efficient shipment execution strategies.
• MATM ( Cloud native Microservice Platform developed by Manhattan Associates) – Production Support & Issue Resolution
  Handling daily production support for clients such as Guest Supply, O’Reilly, Logan Aluminium, Armstrong, Beyond Meat, and more.
  Diagnosing and resolving production issues, ensuring minimal downtime and optimal system performance.

My primary responsibility entails intricately deciphering client requirements and seamlessly integrating them into our product ecosystem to optimize shipment execution processes utilizing JIRA. Additionally, I conduct detailed Data Analysis and implement Proactive Monitoring strategies to ensure efficient operations.

• I played an integral role in the discovery team tasked with designing the dray execution flow for Kuehne Nagel in the USA. This process encompassed contract management, auto carrier selection, credit check flow, invoicing, and reporting.
• I collaborated closely on the seamless onboarding of ArcBest, an ocean booking account. My involvement included ocean carrier integration, refining shipment creation flows from booking, enhancing visibility and contributed to configuring alert and exceptions functionalities within the control tower system.
• I participated in user demonstrations and facilitated training sessions following successful product testing aligned with customer requirements.
• Developed mappings to facilitate translation processes across various file formats, including EDI, XML, Excel, and JSON messages.
• I contributed to configuring master data, including setting up rates, routes, and auto carrier assignments based on cost and load balancing using capacity and commitment. Additionally, I established shipment details such as customer-specified locations, partnered offices and equipment preferences tailored to client requirements.
• I also managed the financing aspects of shipments, overseeing both payables and receivables. Additionally, I implemented automated invoicing procedures for shipment charges.
• Contributed to product enhancement discussions in various domains such as Rates & Routes, Shipment Execution, and UI improvements. Engagements included refining Carrier Selection Configuration, streamlining Carrier Booking processes, optimizing FCL and LCL workflows, facilitating Multiple Order creation under a single MSR number, and enhancing Invoicing and Credit Check flows.
• Engaged in developing a report framework to efficiently distribute reports to designated recipients for multiple clients, leveraging Python and SQL.
• Effectively addressed critical incidents as a technical analyst, ensuring swift resolution within agreed Service Level Agreements (SLAs) to uphold business continuity.

• Worked on improving the overall performance of radio networks by analyzing key performance indicators (KPIs) such as call drop rates, handover success rates, throughput, and coverage.
• Involved in radio frequency (RF) planning and design activities, including site selection, antenna configuration, frequency planning, and parameter tuning to ensure optimal network coverage and capacity.
• I was able to troubleshoot network issues, identify root causes of problems, and implement corrective actions to address performance degradation, interference, and congestion issues and to mitigate interference from neighboring cells, external sources, and other wireless networks, which can degrade network performance.
• Assessed network capacity requirements based on traffic forecasts and subscriber growth projections and recommend capacity expansion measures such as adding new sites or sectorizing existing sites.
• Maintained accurate records of network configurations, optimization activities, and performance metrics, and prepare regular reports and presentations for management.