Rasik Harde
Pune,MH
Summary
- Committed to identifying and implementing continuous improvements in Operations with customer satisfaction being the primary goal by supervising, organizing, directing and training employees.
- Looking a new and challenging position, which will make best use of existing skills and experience and also further my personal and professional development.
Overview
6
6
years of professional experience
Work History
Lead-Service delivery (Home service)
Metropolis Healthcare
03.2021
- Leading Lab at Home operations for Pune/Kolhapur/Satara & Karad region
- Responsible for overall compliances and Kpi’s of lab at home
- Cost optimization
- Heading strategic practices
- Working on development and deployment of new strategies to ensure better Cx experiences
- Vendor/Aggregators/Partners management
- Field force training, Lead generation for corporate sales, client conversion, upselling, Onsite camps
- Administration, work schedule, Supervision, Escalations management, TAT
- Working with Project team for new city operations launching and training
- Prepared and presented regular reports on service performance and achieved KPI’s to clients and internal stakeholders.
Deputy Manager
Grofers
05.2019 - 03.2021
- Responsible for handling a team of 19 members consisting 13 Executive and Senior Executive, 1 trainer, 1 Auditor that were responsible for handling around 150 member of ground Staff
- Loaders/Unloaders, Assistants, Sr.Assistants,Pickers
- Managed a Big scale warehouse having more than 1 lac sq.ft area
- Developed warehouse design of big scale warehouse by planning layout, product flow and product handling systems, evaluating and recommending new equipment
- Ensure accuracy and efficiency in warehouse functions and to reduce dispatch time and operating cost
- Quality assurance, inventory control, space management, floor productivity, shipping
- Review all warehouse operations to identify bottleneck areas and generate solutions
- Execution of updated trainings for ground staff and team and Conducting monthly reviews of team and audits
- Inspect equipment, tools and machinery on regular basis and oversee general maintenance as needed.
Assistant Manager
Dexters Logistics
09.2018 - 03.2019
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Streamlined store operations for increased efficiency, implementing new processes and procedures.
- Developed strong working relationships with staff, fostering a positive work environment.
- Increased sales through effective merchandising strategies and targeted promotions.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
- Conducted employee performance evaluations, providing constructive feedback for growth and development.
- Implemented staff training programs, enhancing product knowledge and improving customer service skills.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
Station Manager
Grofers
03.2018 - 09.2018
Senior Executive
Firstcry.com
06.2016 - 03.2018
Logistics Executive
GATI-KWE
10.2014 - 03.2016
Education
B.E. (Electronics Engg.) -
G.H. Raisoni college of Engineering, Nagpur
01.2014
Diploma (Electronics and Tele-Communications) -
G.H. Raisoni college of Polytechnic, Nagpur
01.2011
Skills
- Proficient in MS Excel, MS Word, Google Sheet and Power Point Presentations
- Best in handling Team and Manpower Management
- Service level agreement (SLA) Management
- Vendor and supplier Management
- Problem-solving
- Communication and Negotiation
- Data analysis
- Process improvement
- Service Delivery Optimization
- Escalation Management
- Multitasking
- Decision Making
- Adaptability
- Staff Management
Declaration Name
Rasik Harde
Projects
Key account team setup( for client Ask me Bazaar)-Noida and Flipkart- Bangalore. Setup of 9-10 dispatch points in Pune-Grofers. Launching and setup of Dark store(Inventory and Last mile ops)-Pune Grofers Project-Cost optimization-Grofers. Project –Womens world cup(Metropolis healthcare) Launched Home visit app-Pune and other regions. Pilot –CRM and RNI.
Disclaimer
I hereby declare that the information provided in the document above is accurate and true to the best of my knowledge. This documents should not be circulated or edited without my prior consent. Pune
Timeline
Lead-Service delivery (Home service)
Metropolis Healthcare
03.2021
Deputy Manager
Grofers
05.2019 - 03.2021
Assistant Manager
Dexters Logistics
09.2018 - 03.2019
Station Manager
Grofers
03.2018 - 09.2018
Senior Executive
Firstcry.com
06.2016 - 03.2018
Logistics Executive
GATI-KWE
10.2014 - 03.2016
B.E. (Electronics Engg.) -
G.H. Raisoni college of Engineering, Nagpur
Diploma (Electronics and Tele-Communications) -
G.H. Raisoni college of Polytechnic, Nagpur
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