Rasika Amberkar

• Maintained relationships with key existing clients, helping in client retention.
• Developed and executed strategic client servicing initiatives that aligned with client satisfaction.
• Analyzed client feedback and performance metrics to identify areas for improvement, implementing changes that led to a boost in service quality.
• Ensure client needs were met, enhancing service delivery and client satisfaction.
• Resolving client issues efficiently, reducing response time, and improving overall satisfaction ratings.

• Manage accounts through planning and development in CRM (Hubspot and Zoho).
• Effectively presenting and communicating the IncrementX value proposition to publishers, brands, and agencies.
• Proactively engaged in meetings with brands and agencies.

- Managed meetings, agendas, and client follow-ups.

- Core focus on nurturing strong client relationships.

- Addressed the needs of both APAC and Western markets.

• Maintaining reports for invoices, pending payments, and processed payments.

• Achieved Q4 Higher Performer Award, handled existing clients and bankers, built and maintained relationships, and promoted various products.
• Handling existing clients and bankers across the region.
• Build and maintain relationships and key account management.
• Looking after ASF (Annual Surveillance Fee) business.
• Cross-selling and promoting the various products.

• Leader of the team, managed tasks like collecting data, day-to-day follow-ups, coordination with team, and report making.

• Worked as a management trainee, involved in counseling, data follow-up, coordination, and students interview and selection process.