Summary
Overview
Work History
Education
Certification
Languages
Timeline
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Rasika Sundaram

Citrix Admin
Bengaluru

Summary

  • Experienced Citrix and VMware Horizon Administrator with 6.3 years of expertise in VDI infrastructure.
  • Proficient in managing on-premise XenApp, XenDesktop & VMware Horizon environments.
  • Creating customized master images and snapshots based on client requirements.
  • Knowledgeable in certificate renewal for Citrix URL and basic NetScaler firmware upgrades.
  • Proficient in troubleshooting virtual machine issues with the assistance of director's guidance and event logs.
  • Proven ability to resolve user-end issues related to profiles and connections.
  • Demonstrated leadership skills by handling team escalations and delivering timely solutions.
  • Takes ownership of trouble tickets, ensuring resolutions are provided within SLA.
  • Regularly performs server patching and addresses vulnerabilities.
  • Actively mentors team members in resolving critical issues.

Overview

6
6
years of professional experience
4
4
years of post-secondary education
2
2
Certifications

Work History

Technology Analyst

BHP, Alpine
Bangalore
11.2022 - Current
  • Responsible for publishing applications and desktops to users in the Citrix management console
  • Certificate Renewal for Citrix URL every year and having basic knowledge of the NetScaler Firmware updates.
  • Monitoring and managing the virtual machines in Vsphere.
  • Resolving user-reported issues within SLA.
  • Worked on decommissioning of servers under change management process.
  • Worked closely with project management teams to deliver Citrix solutions on-time.
  • Maintaining all aspects of the deployed solution with documentation, ensuring proper maintenance procedures are followed and facilitating troubleshooting.

Senior Analyst

Becton Dickinson, Ikano
Bangalore
04.2020 - 10.2022
  • Monitoring the connection servers and vSphere
  • Creation and deletion of floating and dedicated VDI
  • Recomposing the dedicated VDI
  • Creation of master images and adding the application according to client requirements
  • Working on tasks and incidents in SNOW
  • Attending daily calls and escalation calls
  • Handling P2, P3, P4 tickets.

Senior Analyst

Mosaic
Bangalore
10.2019 - 04.2020
  • Trouble shooting L2 level issues and validating infra
  • Health monitoring of DDC, director, studio
  • Creation of machines and deletion of machines
  • Attending daily call for updating daily activities and calls with incident management team.

Analyst

Eneco and Stedin
Bangalore
05.2018 - 09.2019
  • Responsible for monitoring the infrastructure and performing daily health checks
  • Handling daily calls to update daily activities
  • Resolving issues reported in the queue
  • Creation of new desktop pools and deletion of VDI
  • Monitoring the virtual machines through Citrix director
  • Handling calls with incident management team.

Education

Bachelor of Engineering - Electrical, Electronics And Communications Engineering

VSB Engineering College, Karur., Anna University
Karur
06.2014 - 04.2018

Certification

Completed NetScaler CCA training (CNS-227)

Languages

English
Tamil

Timeline

Technology Analyst

BHP, Alpine
11.2022 - Current

Senior Analyst

Becton Dickinson, Ikano
04.2020 - 10.2022

Senior Analyst

Mosaic
10.2019 - 04.2020

Analyst

Eneco and Stedin
05.2018 - 09.2019

Bachelor of Engineering - Electrical, Electronics And Communications Engineering

VSB Engineering College, Karur., Anna University
06.2014 - 04.2018

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Rasika SundaramCitrix Admin