Rasika Vadanagekar
Kolhapur
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
3
3
years of professional experience
Work History
Sales Executive
Fareportal
Pune
04.2024 - 10.2024
- Developed and implemented sales strategies to meet customer needs and increase revenue.
- Implemented processes for cross-selling products or services based on customer needs.
- Sourced new sales opportunities through inbound lead follow-up.
- Enhanced product knowledge through continuous learning and professional development activities.
- Ensured compliance with sales policies, practices, and legal requirements.
- Adjusted sales techniques based on interactions and feedback from customers and peers.
Customer Service Associate
Amazon
Pune
10.2021 - 09.2022
- Resolved customer inquiries in a timely manner.
- Demonstrated active listening skills when responding to customer questions and complaints.
- Assisted customers with returns, exchanges, refunds, and other transactions as needed.
- Escalated unresolved customer issues to the appropriate department or manager for resolution.
Education
Bachelor of Arts - Psychology
Dr.D.Y.Patil College of Arts, Commerce And Science
Pimpri Chinchwad,PuneSkills
- Objection handling
- Cross Selling
- Brand Promotion
- Upselling strategies
- Attention to Detail
- Customer Service
- Active Listening
- Product and service knowledge
- Negotiation Skills
- Excellent Communication
- Complaint resolution
- Quality Assurance
- Problem-Solving
Timeline
Sales Executive
Fareportal
04.2024 - 10.2024
Customer Service Associate
Amazon
10.2021 - 09.2022
Bachelor of Arts - Psychology
Dr.D.Y.Patil College of Arts, Commerce And Science
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