RASMI NARAYANAN
Koyilandy
Summary
Experienced banking professional with 11+ years in branch operations, customer service, CASA, compliance, cash management and team leadership. Seeking banking opportunities in UAE/Kuwait.
Professional and experienced operations leader with strong focus on optimizing branch performance and enhancing customer satisfaction. Skilled in process improvement, team collaboration, and adapting to changing business needs. Known for reliability, fostering cohesive team environment, and driving tangible results. Proficient in managing operational workflows, ensuring compliance, and leveraging problem-solving abilities to meet organizational goals.
Overview
1
1
Language
12
12
years of professional experience
Work History
Branch Operations Manager
ESAF Small Finance Bank
03.2017 - Current
- Managed branch operations, KYC/AML, audits, cash, customer service, CASA growth and team leadership.
Assistant Manager
ESAF Microfinance
10.2014 - 03.2017
- Managed operations, loan documentation, customer service and business targets.
Education
B.E. - Electronics & Communication Engineering
Bharathiyar Institute of Engineering for Women
Skills
Strategic planning
Opening and closing procedures
Staff supervision
Compliance reporting
Timeline
Branch Operations Manager
ESAF Small Finance Bank
03.2017 - Current
Assistant Manager
ESAF Microfinance
10.2014 - 03.2017
B.E. - Electronics & Communication Engineering
Bharathiyar Institute of Engineering for Women