Rasna Kumari Mishra
Executive Secretary, Customer Service and Business Development
Dubai
Summary
Knowledgeable and dedicated customer service professional with extensive experience Investment and Investment Conglomerate industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses..
Overview
7
7
years of professional experience
5
5
years of post-secondary education
Work History
Business Development and Sales Executive
Abela and Co.
12.2022 - 03.2024
- Identified and pursued valuable business opportunities to generate new company revenue and improve bottom line profit.
- Collaborated with sales and marketing departments to support business objectives and client acquisition.
- Developed short-term and long-term sales objectives and strategic plans to meet market needs.
- Managed over 50 customer calls per day.' or, "Increased sales by 10%".
- Demonstrated products to show potential customers benefits and advantages and encourage purchases.
- Mentored junior team members, providing guidance and support throughout their professional development journey within t organization.
- Boosted marketing, reviewed pricing strategies and expanded distribution channels to increase sales revenue.
- Organized promotional events and interacted with community to increase sales volume.
- Gained strong leadership skills by managing projects from start to finish.
Executive Secretary and Corporate Communication Executive
Dubai Limited Investment LLC
01.2020 - 12.2022
- Responded to emails and other correspondence to facilitate communication and enhance business processes
- Supported project completion through diligent tracking of milestones, deadlines, resources allocation making sure that all projects were executed successfully.
- Collated and distributed agendas and minutes for all executive meetings.
- Organized and updated schedules for executives
- Updated executives on changing business needs by thoroughly documenting internal and client meetings
- Facilitated smooth travel arrangements for executives, ensuring seamless itineraries and accommodations.
- Greeted arriving visitors, determined nature and purpose of visit, and directed individuals to appropriate destinations
- Organized and updated schedules for executives.
- Handled scheduling for executive's calendar and prepared meeting agenda and materials.
- Developed and implemented office policies and procedures to facilitate smooth workflow.
Business Development/Account Associates
Prime Move Technologies -U.S.A Based Company
03.2017 - 12.2019
- Established relationships with key decision-makers within customer's organization to promote growth and retention
- Researched and identified opportunities for account growth, account penetration, and market expansion
- Negotiated and closed long-term agreements with new clients in assigned territory/Performed research to uncover potential target areas, markets, and industries
- Collaborated with company departments to develop new strategies to capitalize on emerging customer and market trends
- Supported marketing teams, creating, deploying, and optimizing campaigns for healthcare clients
- Developed and promoted successful company sales and account management personnel into leadership positions to drive company growth
- Consulted with product development team to enhance products based on customer interest data.
- Created solutions for customers to satisfy specific needs, quality and budget.
Education
Bachelor of Science - Environmental Science & Micro Biology
Tri Chandra College
Kathmandu , Nepal 01.2012 - 07.2016
Skills
Conferences and Practices, online course/Executive Leadership
Human Resources Management Software/Executive Counseling
Training: Advance Computer Training Course
Sales Records Management/Sales and Service Excellence
Certified Human Resource Professional/Networking Events/Brand Marketing/CRM proficiency
Timeline
Business Development and Sales Executive
Abela and Co.
12.2022 - 03.2024
Executive Secretary and Corporate Communication Executive
Dubai Limited Investment LLC
01.2020 - 12.2022
Business Development/Account Associates
Prime Move Technologies -U.S.A Based Company
03.2017 - 12.2019
Bachelor of Science - Environmental Science & Micro Biology
Tri Chandra College
01.2012 - 07.2016
Media And Entertainment
- Have been participating in the Fashion Ramps show, music videos, and short movies.
- Presented the program and carried out the TV interview show.
- Worked as Promoter/Coordinator for the Exhibition and Fashion Shows.
Media And Entertainment
- Have been participating in the Fashion Ramps show, music videos, and short movies.
- Presented the program and carried out the TV interview show.
- Worked as Promoter/Coordinator for the Exhibition and Fashion Shows.
Media And Entertainment
- Have been participating in the Fashion Ramps show, music videos, and short movies.
- Presented the program and carried out the TV interview show.
- Worked as Promoter/Coordinator for the Exhibition and Fashion Shows.