Ratheesh Nair
Manager - Order Management, Planning & Logistics
Pune
Summary
Strategic Supply Chain Management professional with 15 years of experience in order management, demand planning, and logistics. Streamlined operations and improved customer satisfaction using data-driven strategies and SAP S/4HANA. Expertise in Lean Six Sigma methodologies focused on process automation and cross-functional leadership, driving optimization of supply chain processes.
Overview
3
3
Certifications
21
21
years of professional experience
Work History
Manager Sales Planning & Order Management
Elantas Beck India Ltd
05.2015 - Current
- Lead, develop, and mentor a multidisciplinary team, including SIOP/Replenishment Planners, Customer Service representatives, and Analysts.
- Established organizational capability through succession planning, skills development, and cross-functional collaboration.
- Direct the India order processing and logistics team, overseeing end-to-end order fulfillment for EBIL India customers.
- Coordinate the entire order-to-delivery cycle across sales, production, and logistics departments to ensure seamless operations.
- Manage transportation and logistics for finished goods, ensuring on-time delivery and cost-effectiveness.
- Develop and execute optimized logistics strategies for pan-India distribution, improving delivery times, and reducing transportation expenses.
- Manage master data maintenance for effective order management.
- Utilize advanced analytics to identify trends, risks, and opportunities for continuous improvement.
- Prepare accurate sales forecasts and budgets to support strategic decision-making.
- Develop and implement service level agreements (SLAs) for customers and suppliers.
- Facilitate the SIOP process by coordinating cross-functional inputs from Sales, Marketing, and Operations.
- Monitor key performance indicators (KPIs), and provide regular updates to senior leadership on supply chain performance.
- Support Global O2B Project Implementation, playing an expert role in S4 Hana execution.
Sales Coordinator / Customer Support Executive
Nord Drivesystems Pvt Ltd
11.2011 - 04.2015
- Supported the sales team by ensuring efficient order management, and proactive customer service.
- Managed and coordinated sales activities, and order fulfillment across multiple channels.
- Resolved customer inquiries regarding orders, deliveries, and product information to maintain high satisfaction levels.
- Executed process improvements to streamline customer service workflows, and enhance the overall customer experience.
- Increased departmental productivity by optimizing task execution and workload management.
- Oversaw fulfillment of over 1500 orders monthly without errors, ensuring accurate OTIF calculations
- Maintained accurate records of all sales activities, including contracts, proposals, quotes, follow-ups, and customer communications.
Customer Support / Admin Executive
Plenco Closures Pvt Ltd
06.2005 - 08.2010
- Maintained and updated the customer database, enhancing data accuracy for efficient customer interactions.
- Established customer focus and ensured high levels of customer satisfaction by measuring and tracking relevant metrics.
- Maintained and updated the customer database to ensure high data accuracy and support efficient customer interactions.
- Engaged with key customers to identify and develop joint value-creation projects.
- Established customer focus by measuring and tracking relevant metrics to maintain high levels of satisfaction.
- Collaborated with stakeholders to develop actionable strategies that aligned with corporate goals and objectives.
Education
Bachelor of Arts - Economics
Calicut University
SNGS College Kerala 04.2001 -
High School Diploma -
RCSM
Kerala 04.2001 -
Skills
Demand Planning
Sales order processing
Forecasting Accuracy
Supply Chain Operations
Logistics Management
Data Analysis
Process Automation
Lean Six Sigma
SAP S/4HANA
Power BI
Team Leadership
Customer Relationship Management
Accomplishments
- Lowered customer complaints by 15% through the development and implementation of new service policies.
- Optimized transportation costs and logistics operations by leading a Lean Six Sigma project focused on route optimization and carrier selection.
- Exceeded departmental productivity targets by 15% through efficient task execution and process improvement initiatives.
- Decreased finished goods inventory days to less than 10 through targeted Lean Six Sigma process improvements.
Certification
Certificate of Fair Competition 2023
Timeline
Manager Sales Planning & Order Management
Elantas Beck India Ltd
05.2015 - Current
Sales Coordinator / Customer Support Executive
Nord Drivesystems Pvt Ltd
11.2011 - 04.2015
Customer Support / Admin Executive
Plenco Closures Pvt Ltd
06.2005 - 08.2010
Bachelor of Arts - Economics
Calicut University
04.2001 -
High School Diploma -
RCSM
04.2001 -