Summary
Overview
Work History
Education
Skills
CAREER HIGHLIGHTS
Timeline
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Vinodhini Dhanasekaran

Chennai

Summary

Seasoned order management specialist with over 5+ years of hands-on experience in efficiently managing orders for a diverse portfolio of 25+ clients. Skilled in overseeing the end-to-end order process, from initial order entry to final delivery, ensuring accuracy and timeliness.

Overview

4
4
years of professional experience

Work History

Order Management Specialist

BOYD
5 2022 - 11.2023


  • Responsible for processing purchase order requests via email, review for errors and omissions, and enter the order information into the ERP system
  • Minimized discrepancies in invoicing by closely reviewing all documentation before submission to customers or vendors.
  • Established strong working relationships with key clients through exceptional service delivery resulting in long-term partnerships.
  • Prevented stock shortages by monitoring inventory levels closely, placing purchase orders as needed to maintain supply consistency.
  • Managing new customer onboarding documentation and pricing agreements for all regional customers.

Analyst (Order to Cash)

HCL Technologies
02.2020 - 04.2022
  • Supported and managed all of US/EMEA Billing staff to ensure billing efficiency, accuracy as well as Championed troubleshooting and resolving everyday issues to lessen impact to billing
  • Worked daily to improve End User product by constantly developing SAP enhancements coordinated daily with IT and offshore development, end user acceptance testing and roll out of changes and enhancements
  • Developed monthly and quarterly executive presentations and reports to facilitate project evaluation and process improvement
  • Coordinated with other internal business partners and customers to keep operations running smoothly and solve both routine and complex problems.

Senior Associate (Order Management)

Wipro Limited
02.2018 - 02.2020
  • Ensures that sales orders are successfully completed from quote to delivery and credited appropriately assigned as per sales compensation
  • Execution of multiple sales processing areas, including pricing and creation of quotes for less- to moderately complex deals
  • Preparation and Submission of Purchase Value Reports to both the Management and Clients on Weekly and Monthly Basis
  • Creation and maintenance of regular order reports, dashboards, and specialized documentation and provides information in response to requests from sales
  • Generation of invoices and client billing in accordance with service and product agreements
  • Records, updates, and validates customer and deal information in systems produces reports and analyses of sales processing activities
  • ERP Used: SAP, SPOT tool.

Education

Electrical Electronics Engineering

Tagore Engineering College
05.2017

Skills

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CAREER HIGHLIGHTS

Customer Satisfaction: Maintained a customer satisfaction rating of over 95% by providing exceptional order management support and resolving customer inquiries promptly and effectively.
Problem Resolution: Successfully resolved complex order issues, such as inventory discrepancies and delivery delays, resulting in minimal impact on customer satisfaction and retention.

Training and Development: Trained and mentored new team members on order management best practices, resulting in improved team performance and efficiency.

Timeline

Analyst (Order to Cash)

HCL Technologies
02.2020 - 04.2022

Senior Associate (Order Management)

Wipro Limited
02.2018 - 02.2020

Order Management Specialist

BOYD
5 2022 - 11.2023

Electrical Electronics Engineering

Tagore Engineering College

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Vinodhini Dhanasekaran