Vinodhini Dhanasekaran
Chennai
Summary
Seasoned order management specialist with over 5+ years of hands-on experience in efficiently managing orders for a diverse portfolio of 25+ clients. Skilled in overseeing the end-to-end order process, from initial order entry to final delivery, ensuring accuracy and timeliness.
Overview
4
4
years of professional experience
Work History
Order Management Specialist
BOYD
5 2022 - 11.2023
- Responsible for processing purchase order requests via email, review for errors and omissions, and enter the order information into the ERP system
- Minimized discrepancies in invoicing by closely reviewing all documentation before submission to customers or vendors.
- Established strong working relationships with key clients through exceptional service delivery resulting in long-term partnerships.
- Prevented stock shortages by monitoring inventory levels closely, placing purchase orders as needed to maintain supply consistency.
- Managing new customer onboarding documentation and pricing agreements for all regional customers.
Analyst (Order to Cash)
HCL Technologies
02.2020 - 04.2022
- Supported and managed all of US/EMEA Billing staff to ensure billing efficiency, accuracy as well as Championed troubleshooting and resolving everyday issues to lessen impact to billing
- Worked daily to improve End User product by constantly developing SAP enhancements coordinated daily with IT and offshore development, end user acceptance testing and roll out of changes and enhancements
- Developed monthly and quarterly executive presentations and reports to facilitate project evaluation and process improvement
- Coordinated with other internal business partners and customers to keep operations running smoothly and solve both routine and complex problems.
Senior Associate (Order Management)
Wipro Limited
02.2018 - 02.2020
- Ensures that sales orders are successfully completed from quote to delivery and credited appropriately assigned as per sales compensation
- Execution of multiple sales processing areas, including pricing and creation of quotes for less- to moderately complex deals
- Preparation and Submission of Purchase Value Reports to both the Management and Clients on Weekly and Monthly Basis
- Creation and maintenance of regular order reports, dashboards, and specialized documentation and provides information in response to requests from sales
- Generation of invoices and client billing in accordance with service and product agreements
- Records, updates, and validates customer and deal information in systems produces reports and analyses of sales processing activities
- ERP Used: SAP, SPOT tool.
Education
Electrical Electronics Engineering
Tagore Engineering College
05.2017
Skills
Shipment Processing
Order tracking
Documentation And Reporting
Invoicing and Billing
Customer Service
Forecasting
Demand planning
Material Requirements Planning
Billing
Credit and Rebill Process
SAP ERP
Dynamics 365
Microsoft Office Software (including Microsoft Word, Excel, and Outlook HubSpot
CAREER HIGHLIGHTS
Customer Satisfaction: Maintained a customer satisfaction rating of over 95% by providing exceptional order management support and resolving customer inquiries promptly and effectively.
Problem Resolution: Successfully resolved complex order issues, such as inventory discrepancies and delivery delays, resulting in minimal impact on customer satisfaction and retention.
Training and Development: Trained and mentored new team members on order management best practices, resulting in improved team performance and efficiency.
Timeline
Analyst (Order to Cash)
HCL Technologies
02.2020 - 04.2022
Senior Associate (Order Management)
Wipro Limited
02.2018 - 02.2020
Order Management Specialist
BOYD
5 2022 - 11.2023
Electrical Electronics Engineering
Tagore Engineering College