Rathindra Nath Biswas
EV Service Engineer
Kolkata
Summary
Results-driven Mechanical Engineer with over 7 years of experience in the automobile and EV industries, demonstrating a proven track record in fleet operations, client relations, and OEM coordination. Expertise in managing service operations for large vehicle fleets and developing innovative EV charging infrastructure to meet the demands of a rapidly evolving market. Committed to enhancing operational efficiency and driving industry innovation, consistently serving as a valuable asset to organizations. Prepared to leverage extensive experience in a challenging role that contributes to the advancement of sustainable transportation solutions within the EV service sector.
Overview
9
9
years of professional experience
3
3
Certifications
3
3
Languages
Work History
East Supervisor
Gentari Renewable Energy (EV COMPANY)
12.2023 - 12.2024
- Supervise fleet operations for 300+ vehicles, ensuring optimal service handling and reducing downtime.
- Manage client escalations effectively, fostering strong client relationships and satisfaction.
- Coordinate with multiple EV OEMs, providing insights and support to enhance service quality.
- Prepare and analyze Management Information System (MIS) reports to track performance metrics.
- Charging Parking infrastructure devoloping.
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
Senior Executive, Infrastructure
Indus Group powered by EV Now
09.2021 - 12.2024
- Led initiatives in EV and EV charging infrastructure development, improving operational capabilities.
- Acted as OEM coordinator for brands such as Mahindra and Piaggio, facilitating technical collaboration.
- Delivered technical training programs, resulting in a significant decrease in vehicle downtime.
- Managed a fleet of 350 vehicles, ensuring high operational efficiency and service standards.
Workshop Manager
Future Automobile Agency Pvt Ltd
06.2018 - 08.2021
- Managed workshop operations, overseeing daily activities and optimizing workflows for increased productivity.
- Developed maintenance protocols, leading to a 20% reduction in vehicle turnaround time.
- Ensured compliance with safety and quality standards, improving overall workshop efficiency.
- Supervised a team of technicians, providing guidance and support in technical troubleshooting.
Operator, IC Engine Assembly
Bajaj Auto Ltd, Chakan Plant, Mahaeastra.
05.2017 - 05.2018
- Operated assembly line machinery for IC engines, maintaining high production quality and efficiency.
- Collaborated with engineering teams to implement process improvements, reducing defects.
Trainee Engineer
Lucas TVS Ltd
04.2016 - 04.2017
- Gained comprehensive experience in machine maintenance and production of electrical components.
- Assisted in troubleshooting production processes, enhancing operational output.
Education
Mechanical Engineering
[WBSCTE]
Kolkata, West Bengal01.2016
Skills
Technical Expertise: Fleet Management, EV Service Operations, EV Charging Infrastructure Development, SAP, CDMS, DMS, Telemetric
Analytical Skills: MIS Reporting, Data Analysis, Excel Proficiency
Project Management: Client Escalation Management, OEM Coordination, Technical Training
Communication Skills: Strong interpersonal skills, effective collaboration with cross-functional teams
Field service
Installation coordination
Preventive Maintenance
Vehicle networking
Certification
CNC PROGRAMING COUSE
Professional Experience
1 year , 1 month,1 year , 1 month,3 years , 3 months,3 years , 4 months,1 year , 1 month
Disclaimer
I hereby declare that the information provided is true to the best of my knowledge. Date -14/07/2024 Place – Kolkata-743122
Timeline
East Supervisor
Gentari Renewable Energy (EV COMPANY)
12.2023 - 12.2024
Senior Executive, Infrastructure
Indus Group powered by EV Now
09.2021 - 12.2024
Workshop Manager
Future Automobile Agency Pvt Ltd
06.2018 - 08.2021
Operator, IC Engine Assembly
Bajaj Auto Ltd, Chakan Plant, Mahaeastra.
05.2017 - 05.2018
Trainee Engineer
Lucas TVS Ltd
04.2016 - 04.2017
Mechanical Engineering
[WBSCTE]