Strategic professional with over 10 years in logistics and supply chain operations, specialising in risk identification and process enhancement. Skilled in analysing business processes to uncover risks and implementing scalable solutions. Experienced in designing automation-driven controls and improving SLA adherence while reducing inefficiencies. Collaborates effectively with stakeholders to strengthen governance and drive continuous improvement.
Overview
15
15
years of professional experience
Work History
Senior Specialist - Automation & Risk Process Optimization
Maersk Global Services Centres (India) Pvt. Ltd.
Mumbai
04.2024 - Current
Performed end-to-end analysis of dispute validation and resolution workflows, identifying process gaps, control weaknesses, and automation opportunities.
Optimized dispute validation and resolution processes, reducing turnaround time by over 50% while maintaining high levels of accuracy and compliance.
Delivered productivity improvements equivalent to 15 FTEs through workflow optimization, process standardization, and automation initiatives.
Established system-driven controls and standardized operating procedures, minimising manual intervention and enhancing compliance while reducing processing errors.
Improved SLA adherence by implementing risk-based prioritisation, reducing backlog, and enhancing exception management across OTC operations.
Collaborated with cross-functional teams including Operations, Finance, Customer Service, and IT to streamline dispute handling and ensure consistent process execution.
Designed and implemented process improvements across the Order-to-Cash (OTC) dispute management lifecycle to reduce operational risk and improve process reliability.
Strengthened operational governance by monitoring KPIs and identifying recurring dispute trends, driving continuous process improvements that enhanced overall effectiveness.
Conducted root cause analysis (RCA) on recurring disputes to eliminate process inefficiencies and prevent repeat issues.
Leveraged Power Automate, Excel VBA, and data-driven insights to support continuous improvement initiatives, enhancing OTC process performance and customer experience.
Disputes Specialist - Supply Chain Operations
Maersk Global Services Centres (India) Pvt. Ltd.
Mumbai
10.2022 - 04.2024
Managed end-to-end Order-to-Cash (OTC) dispute resolution, validating, investigating, and closing customer billing and payment disputes to enhance customer satisfaction.
Ensured adherence to OTC policies, SLAs, and compliance standards while managing high-volume dispute cases, contributing to improved customer satisfaction and operational integrity.
Collaborated with cross-functional teams including Finance, Customer Service, Operations, Sales, and Commercial teams to resolve complex disputes and minimize revenue leakage.
Improved dispute resolution efficiency by identifying process bottlenecks, standardizing workflows, and enhancing operational controls across the OTC cycle.
Reduced dispute backlog and improved turnaround time through effective prioritization, streamlined workflows, and continuous process improvement initiatives.
Performed root cause analysis on recurring disputes to identify process inefficiencies and billing discrepancies, implementing sustainable corrective actions to minimise future occurrences.
Identified and implemented automation opportunities using Power Automate and Excel VBA to reduce manual effort, improve process accuracy, and enhance operational efficiency.
Monitored dispute trends and operational KPIs to identify recurring issues, support decision-making, and drive continuous improvements across the OTC process.
Contributed to improved cash flow by accelerating dispute resolution, reducing aged receivables, and supporting timely invoice settlement.
Supported process governance by documenting SOPs, promoting best practices, and ensuring consistent execution of OTC processes across stakeholders.
Indexing Specialist - Process Operations
Maersk Global Services Centres (India) Pvt. Ltd.
Mumbai
04.2018 - 10.2022
Managed high-volume indexing operations ensuring data accuracy and process integrity
Enabled automation initiatives that resulted in 5-6 FTE savings and improved process accuracy
Identified bottlenecks and risk-prone manual steps, enhancing workflow efficiency
Collaborated with technical teams to implement control mechanisms, strengthening data processing integrity
Supported process mapping and gathered requirements, laying groundwork for automation initiatives
Process Specialist / Shift Supervisor (Logistics Domain)
Tata Consultancy Services Ltd
06.2014 - 04.2018
Resolved process inefficiencies and exceptions to maintain smooth operations
Improved workflow efficiency through process optimization and monitoring
Managed customs and shipment processing, ensuring compliance and minimising risk
Facilitated stakeholder communication and upheld SLA requirements
Customer Service Executive
Times of Money Ltd
12.2011 - 06.2014
Enhanced customer experience by identifying and resolving process gaps and service delays
Achieved recognition for consistently meeting high performance standards in service delivery
Facilitated international remittance operations to ensure accuracy and compliance
Education
Bachelor of Commerce -
Mumbai University
Mumbai, India
Skills
Power Automate
Process Improvement
RPA implementation
Control Design
Risk Assessment
Risk mitigation
Root Cause Analysis
Risk Reporting
Advanced Excel
Performance Dashboards
SAP
Python (Basic)
Analytical Thinking
Problem Solving
Cross-functional Collaboration
Stakeholder Management
Timeline
Senior Specialist - Automation & Risk Process Optimization
Maersk Global Services Centres (India) Pvt. Ltd.
04.2024 - Current
Disputes Specialist - Supply Chain Operations
Maersk Global Services Centres (India) Pvt. Ltd.
10.2022 - 04.2024
Indexing Specialist - Process Operations
Maersk Global Services Centres (India) Pvt. Ltd.
04.2018 - 10.2022
Process Specialist / Shift Supervisor (Logistics Domain)
<ul><li>Company Overview: Group Company of PUIG, Spain</li><li>Team Leadership & Process Excellence: Organised the transformation of the Finance & Accounts function, establishing performance-driven goals, and embedding a culture of accountability and continuous improvement. Drove operational efficiency through process redesigns, SOP implementation and optimal resource deployment, leading to measurable improvements in turnaround time and accuracy.</li><li>Strategic Partnering with CXOs: Acted as a key advisor to the CEO, CFO, and other CXOs on business planning, pricing strategies, and business model pivots to support scale-up and profitability. Contributed to investor communications with data-backed insights to enhance stakeholder confidence and secure strategic funding.</li><li>Cross-Functional & Global Stakeholder Management: Functioned as the strategic finance business partner to cross-functional heads and the PUIG global finance team, aligning local execution with global financial strategies and compliance requirements.</li><li>ERP Transformation & System Automation: Led end-to-end ERP reimplementation to address system gaps, enforce role-based controls, and automate core finance processes—resulting in enhanced data accuracy, faster reporting and improved internal controls.</li><li>Costing, Inventory & Profitability Optimization: Designed and implemented plant-level costing models to ensure accurate COGS determination. Improved inventory management across pricing, consumption tracking, and aging analysis—enabling better working capital control and cost efficiency.</li><li>Manufacturing Finance & Statutory Compliance: Supervised end-to-end accounting for manufacturing operations and ensured full statutory compliance.</li><li>Financial Reporting, MIS & Profitability Analytics: Delivered accurate and timely monthly MIS reports, including P&L, Balance Sheet and KPI dashboards with deep-dive variance analysis across stores, business verticals, and geographies. Supported board-level decision-making through insightful presentations on financial health and business performance.</li><li>Budgeting, Forecasting & Business Planning: Led the Annual Operating Plan (AOP) and rolling forecasts, ensuring alignment with strategic objectives and market dynamics. Monitored key financial metrics to enable business decisions and proactive cost management.</li><li>Statutory, Internal & Tax Audit Management: Finalized standalone and consolidated financials under Ind AS and IFRS, ensured timely group reporting and compliance with international standards. Delivered clean and timely closures of statutory, tax, and internal audits in coordination with Big 4 auditors. Strengthened audit readiness through pre-audit diagnostics and rectification of recurring control gaps.</li><li>Regulatory Compliance & Risk Management: Ensured end-to-end compliance which includes ROC, RBI, FEMA, Income Tax, GST, Transfer Pricing, DTAA, and Customs. Reviewed cross-border contracts and transactions to ensure arm’s length pricing, accurate TDS application, and proper documentation under Transfer Pricing regulations.</li><li>Commercial Negotiation & Contract Governance: Led commercial negotiations and structured deals with vendors and franchisees. Reviewed key business contracts to ensure financial viability, risk protection, and compliance with regulatory standards.</li><li>Treasury & External Commercial Borrowing (ECB): Managed fund planning and liquidity management including ECB drawdowns, bank negotiations, and interest optimization. Improved working capital cycles through proactive cash flow forecasting and receivables control.</li><li>Internal Controls & Governance Framework: Led organization-wide reviews of internal control systems, identified process gaps, and redesigned or implemented over 40 SOPs and IFCs. Established a governance structure for financial discipline, risk mitigation, and policy compliance across departments.</li></ul> at Kama Ayurveda Pvt. Ltd. & PUIG India Pvt. Ltd.<ul><li>Company Overview: Group Company of PUIG, Spain</li><li>Team Leadership & Process Excellence: Organised the transformation of the Finance & Accounts function, establishing performance-driven goals, and embedding a culture of accountability and continuous improvement. Drove operational efficiency through process redesigns, SOP implementation and optimal resource deployment, leading to measurable improvements in turnaround time and accuracy.</li><li>Strategic Partnering with CXOs: Acted as a key advisor to the CEO, CFO, and other CXOs on business planning, pricing strategies, and business model pivots to support scale-up and profitability. Contributed to investor communications with data-backed insights to enhance stakeholder confidence and secure strategic funding.</li><li>Cross-Functional & Global Stakeholder Management: Functioned as the strategic finance business partner to cross-functional heads and the PUIG global finance team, aligning local execution with global financial strategies and compliance requirements.</li><li>ERP Transformation & System Automation: Led end-to-end ERP reimplementation to address system gaps, enforce role-based controls, and automate core finance processes—resulting in enhanced data accuracy, faster reporting and improved internal controls.</li><li>Costing, Inventory & Profitability Optimization: Designed and implemented plant-level costing models to ensure accurate COGS determination. Improved inventory management across pricing, consumption tracking, and aging analysis—enabling better working capital control and cost efficiency.</li><li>Manufacturing Finance & Statutory Compliance: Supervised end-to-end accounting for manufacturing operations and ensured full statutory compliance.</li><li>Financial Reporting, MIS & Profitability Analytics: Delivered accurate and timely monthly MIS reports, including P&L, Balance Sheet and KPI dashboards with deep-dive variance analysis across stores, business verticals, and geographies. Supported board-level decision-making through insightful presentations on financial health and business performance.</li><li>Budgeting, Forecasting & Business Planning: Led the Annual Operating Plan (AOP) and rolling forecasts, ensuring alignment with strategic objectives and market dynamics. Monitored key financial metrics to enable business decisions and proactive cost management.</li><li>Statutory, Internal & Tax Audit Management: Finalized standalone and consolidated financials under Ind AS and IFRS, ensured timely group reporting and compliance with international standards. Delivered clean and timely closures of statutory, tax, and internal audits in coordination with Big 4 auditors. Strengthened audit readiness through pre-audit diagnostics and rectification of recurring control gaps.</li><li>Regulatory Compliance & Risk Management: Ensured end-to-end compliance which includes ROC, RBI, FEMA, Income Tax, GST, Transfer Pricing, DTAA, and Customs. Reviewed cross-border contracts and transactions to ensure arm’s length pricing, accurate TDS application, and proper documentation under Transfer Pricing regulations.</li><li>Commercial Negotiation & Contract Governance: Led commercial negotiations and structured deals with vendors and franchisees. Reviewed key business contracts to ensure financial viability, risk protection, and compliance with regulatory standards.</li><li>Treasury & External Commercial Borrowing (ECB): Managed fund planning and liquidity management including ECB drawdowns, bank negotiations, and interest optimization. Improved working capital cycles through proactive cash flow forecasting and receivables control.</li><li>Internal Controls & Governance Framework: Led organization-wide reviews of internal control systems, identified process gaps, and redesigned or implemented over 40 SOPs and IFCs. Established a governance structure for financial discipline, risk mitigation, and policy compliance across departments.</li></ul> at Kama Ayurveda Pvt. Ltd. & PUIG India Pvt. Ltd.