Summary
Overview
Work History
Education
Skills
Timeline
Generic

Rathish Achari

Thane

Summary

Strategic professional with over 10 years in logistics and supply chain operations, specialising in risk identification and process enhancement. Skilled in analysing business processes to uncover risks and implementing scalable solutions. Experienced in designing automation-driven controls and improving SLA adherence while reducing inefficiencies. Collaborates effectively with stakeholders to strengthen governance and drive continuous improvement.

Overview

15
15
years of professional experience

Work History

Senior Specialist - Automation & Risk Process Optimization

Maersk Global Services Centres (India) Pvt. Ltd.
Mumbai
04.2024 - Current
  • Performed end-to-end analysis of dispute validation and resolution workflows, identifying process gaps, control weaknesses, and automation opportunities.
  • Optimized dispute validation and resolution processes, reducing turnaround time by over 50% while maintaining high levels of accuracy and compliance.
  • Delivered productivity improvements equivalent to 15 FTEs through workflow optimization, process standardization, and automation initiatives.
  • Established system-driven controls and standardized operating procedures, minimising manual intervention and enhancing compliance while reducing processing errors.
  • Improved SLA adherence by implementing risk-based prioritisation, reducing backlog, and enhancing exception management across OTC operations.
  • Collaborated with cross-functional teams including Operations, Finance, Customer Service, and IT to streamline dispute handling and ensure consistent process execution.
  • Designed and implemented process improvements across the Order-to-Cash (OTC) dispute management lifecycle to reduce operational risk and improve process reliability.
  • Strengthened operational governance by monitoring KPIs and identifying recurring dispute trends, driving continuous process improvements that enhanced overall effectiveness.
  • Conducted root cause analysis (RCA) on recurring disputes to eliminate process inefficiencies and prevent repeat issues.
  • Leveraged Power Automate, Excel VBA, and data-driven insights to support continuous improvement initiatives, enhancing OTC process performance and customer experience.

Disputes Specialist - Supply Chain Operations

Maersk Global Services Centres (India) Pvt. Ltd.
Mumbai
10.2022 - 04.2024
  • Managed end-to-end Order-to-Cash (OTC) dispute resolution, validating, investigating, and closing customer billing and payment disputes to enhance customer satisfaction.
  • Ensured adherence to OTC policies, SLAs, and compliance standards while managing high-volume dispute cases, contributing to improved customer satisfaction and operational integrity.
  • Collaborated with cross-functional teams including Finance, Customer Service, Operations, Sales, and Commercial teams to resolve complex disputes and minimize revenue leakage.
  • Improved dispute resolution efficiency by identifying process bottlenecks, standardizing workflows, and enhancing operational controls across the OTC cycle.
  • Reduced dispute backlog and improved turnaround time through effective prioritization, streamlined workflows, and continuous process improvement initiatives.
  • Performed root cause analysis on recurring disputes to identify process inefficiencies and billing discrepancies, implementing sustainable corrective actions to minimise future occurrences.
  • Identified and implemented automation opportunities using Power Automate and Excel VBA to reduce manual effort, improve process accuracy, and enhance operational efficiency.
  • Monitored dispute trends and operational KPIs to identify recurring issues, support decision-making, and drive continuous improvements across the OTC process.
  • Contributed to improved cash flow by accelerating dispute resolution, reducing aged receivables, and supporting timely invoice settlement.
  • Supported process governance by documenting SOPs, promoting best practices, and ensuring consistent execution of OTC processes across stakeholders.

Indexing Specialist - Process Operations

Maersk Global Services Centres (India) Pvt. Ltd.
Mumbai
04.2018 - 10.2022
  • Managed high-volume indexing operations ensuring data accuracy and process integrity
  • Enabled automation initiatives that resulted in 5-6 FTE savings and improved process accuracy
  • Identified bottlenecks and risk-prone manual steps, enhancing workflow efficiency
  • Collaborated with technical teams to implement control mechanisms, strengthening data processing integrity
  • Supported process mapping and gathered requirements, laying groundwork for automation initiatives

Process Specialist / Shift Supervisor (Logistics Domain)

Tata Consultancy Services Ltd
06.2014 - 04.2018
  • Resolved process inefficiencies and exceptions to maintain smooth operations
  • Improved workflow efficiency through process optimization and monitoring
  • Managed customs and shipment processing, ensuring compliance and minimising risk
  • Facilitated stakeholder communication and upheld SLA requirements

Customer Service Executive

Times of Money Ltd
12.2011 - 06.2014
  • Enhanced customer experience by identifying and resolving process gaps and service delays
  • Achieved recognition for consistently meeting high performance standards in service delivery
  • Facilitated international remittance operations to ensure accuracy and compliance

Education

Bachelor of Commerce -

Mumbai University
Mumbai, India

Skills

  • Power Automate
  • Process Improvement
  • RPA implementation
  • Control Design
  • Risk Assessment
  • Risk mitigation
  • Root Cause Analysis
  • Risk Reporting
  • Advanced Excel
  • Performance Dashboards
  • SAP
  • Python (Basic)
  • Analytical Thinking
  • Problem Solving
  • Cross-functional Collaboration
  • Stakeholder Management

Timeline

Senior Specialist - Automation & Risk Process Optimization

Maersk Global Services Centres (India) Pvt. Ltd.
04.2024 - Current

Disputes Specialist - Supply Chain Operations

Maersk Global Services Centres (India) Pvt. Ltd.
10.2022 - 04.2024

Indexing Specialist - Process Operations

Maersk Global Services Centres (India) Pvt. Ltd.
04.2018 - 10.2022

Process Specialist / Shift Supervisor (Logistics Domain)

Tata Consultancy Services Ltd
06.2014 - 04.2018

Customer Service Executive

Times of Money Ltd
12.2011 - 06.2014

Bachelor of Commerce -

Mumbai University
Rathish Achari