Rati Mishra

• Investigated account takeovers (ATO), fraud patterns, and payment related issues across global regions.

• Detected and escalated suspicious activity including high-risk transactions and login anomalies.

• Worked across Amazon Pay, Corporate Gift Cards, and Account Security with exposure to fraud workflows.

• Handled confidential customer data and adhered to internal compliance and security procedures.

• Resolved complex customer cases by analyzing patterns, validating identities, and preventing loss.

• Handle live customer chats daily, ensuring quick and accurate responses to inquiries regarding orders, payments, refunds, and returns.
• Maintain an average RR score of 60% by providing clear and empathetic communication.

• Developed expertise in lab-grown diamonds while managing key accounts.
• Collaborated directly with company owners to service New York-based clients.
• Conducted onboarding calls and provided ongoing assistance via WhatsApp and email.
• Consistently achieved sales targets, contributing to overall revenue growth.

• Manage full-cycle recruitment for specialized nursing roles (RN, LPN, ER, Med-Surg, Acute Care).
• Place top-tier clinical talent with major clients including AYA, Medefis, Trio, and Shiftwise.
• Utilize JobDiva, LinkedIn, and Facebook to execute advanced sourcing strategies and build talent pipelines.
• Lead pay-rate negotiations and oversee end-to-end documentation for seamless placement.

• Performing as a Content Moderator. Here I had to deal with various content that is suitable for bumble profile.
• Came across with various pictures and had to put them in various.

• Managed end-to-end recruitment lifecycle for diverse healthcare roles including Med-Surg and Acute Care.
• Placed high-demand nursing talent into major hospital systems via platforms like AYA and Medefis.
• Ensured 100% adherence to hospital standards by verifying professional credentials, licenses, and clearances.
• Acted as the primary liaison between clinical talent and healthcare facilities to facilitate seamless placements.