Ratna Priyanka
Operations Management
Hyderabad,Telangana
Summary
Skilled in operations and Customer support. Resolves problems quickly, delivering high levels of customer satisfaction. Enthusiastic and eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Motivated to learn, grow and excel.
Overview
3
3
years of professional experience
5
5
years of post-secondary education
3
3
Languages
Work History
Operations Executive (Freelancing)
Growthschool.io
Mumbai, MH
10.2021 - Current
- Operations Management
- Handled support queries, helped in program management
- Program management
- Managed over 50 customer calls per day
- Increased sales by 10%
Operations Executive (Freelancing)
IRA EDU, TECH
Mumbai, MH
10.2021 - Current
- Handled total program of 300 people, managed multiple whatsapp groups with students created E-Tech Programs, Raised company programs…
- Built and strengthened relationships across functional leadership areas to keep revenue development and operational plans interconnected and effective
Machine Learning Associate (OPS Management)
Amazon development center
Hyderabad, Telangana
06.2019 - 09.2021
- Supporting amazon operations which leads to automated fulfillment centers for work efficiency
- Worked in different projects trying to achieve new level which help process to run more efficiently
- Successfully raised bar of SLA from 15% to 25% in span of 3 weeks
- Created customized applications to make critical predictions, automate reasoning and decisions, and calculate optimization algorithms
Education
Master of Commerce - Accounting and Business Management
Tellakula Jalayya Polisetty Somasundaram College
Guntur, AP 04.2017 - 06.2019
Bachelor of Accountancy -
Acharya Nagarjuna University
Guntur 04.2014 - 05.2017
Skills
Operation Management
Program Management
Query Resolution
SLA Management
People and skill Management
MS Office Expert
Hobbies
- Cooking
- Cleaning
- Organizing
Timeline
Operations Executive (Freelancing)
Growthschool.io
10.2021 - Current
Operations Executive (Freelancing)
IRA EDU, TECH
10.2021 - Current
Machine Learning Associate (OPS Management)
Amazon development center
06.2019 - 09.2021
Master of Commerce - Accounting and Business Management
Tellakula Jalayya Polisetty Somasundaram College
04.2017 - 06.2019
Bachelor of Accountancy -
Acharya Nagarjuna University
04.2014 - 05.2017