Ratna Rayudu
Hyderabad
Summary
Customer Service Specialist with 5 years of experience providing exceptional service in fast-paced environments. Strong communication skills, problem-solving abilities, and a passion for helping customers. Proven ability to handle inquiries, resolve conflicts, and ensure customer satisfaction. Experienced in managing high volumes of calls, emails, and live chats while maintaining professionalism and empathy. Adept at identifying customer needs and delivering tailored solutions. Seeking to bring my skills to a dynamic team and contribute to continued customer success.
Overview
6
6
years of professional experience
Work History
Process Developer
Genpact India Pvt. L Ltd.
04.2019 - Current
- Provide high-quality customer support via phone, email, and live chat to over 50+ customers daily, ensuring satisfaction and timely resolution of inquiries.
- Manage complex service issues by identifying root causes, offering troubleshooting solutions, and escalating issues when necessary.
- Achieved a 95% customer satisfaction rating, consistently meeting KPIs for response time and first-call resolution.
- Collaborate with other departments (sales, technical support) to resolve customer issues and maintain positive relationships.
- Train and mentor new hires, sharing best practices and assisting with onboarding and product training.
- Maintain and update customer records in the CRM system, ensuring accurate and up-to-date information.
- Delivered excellent service to customers, handling inquiries, complaints, and returns in a courteous and efficient manner.
- Processed orders, refunds, and exchanges while ensuring accurate documentation and adherence to company policies.
Education
Bachelor of Science - Computer Science
Osmania University
Hyderabad01-2018
Intermediate -
Osmania University
01-2015
Skills
- CRM Software
- MS Office Suite (Word, Excel, PowerPoint)
- Live Chat & Email Support Tools
- Live Engage Tool
Honorawards
- Received Gold and silver cheers for outstanding performance throughout the process.
- Bronze Awards and Spot Awards, Genpact India Pvt. Ltd., 2020-2023, Recognized for achievements as a Process Developer toward work efficiency.
Additional Information
Core Competencies
- Customer Support & Service
- Conflict Resolution
- Active Listening & Empathy
- Problem Solving
- Product Knowledge
- Multitasking & Time Management
- Upselling & Cross-Selling
- Team Collaboration
- Communication Skills
- Training & Mentorship
Hobbies and Interests
- Travelling
- Watching Movies
Personal Information
- Gender: Female
- Father's Name: Srinivas Rayudu
- Mother's Name: Durga Devi Rayudu
- Marital Status: Single
- Date of Birth: 08/26/1998
- Nationality: Indian
Languages
English
Hindi
Telugu
Timeline
Process Developer
Genpact India Pvt. L Ltd.
04.2019 - Current
Bachelor of Science - Computer Science
Osmania University
Intermediate -
Osmania University
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