Summary
Overview
Work History
Education
Skills
Certification
Accomplishments
Projects
Hobbies and Interests
Experimental Learning
Timeline
Generic
RATNESH SINGH

RATNESH SINGH

New Delhi

Summary

Accomplished Senior Associate with over 8 years at Windstream Communications, demonstrating expertise in enterprise account management and team leadership. Excelled in analyzing data to enhance service delivery, achieving significant quality improvements. Skilled in project management and strategic alliance development, adept at driving sales strategy and planning to meet ambitious business targets.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Senior Associate

Sequential Technology International Pvt. Ltd.
Gurugram
03.2016 - Current
  • Enhanced sales volume through skilled support to both new and inactive customers.
  • To analyze and investigate the cases on tools such as Salesforce, Jira, and SQL.
  • The investigation of data, including the early identification of fraud, escalates these cases accordingly.
  • Discussing the case with the businesses (enterprises, small businesses, and wholesale businesses) and planning with the service delivery managers to meet SLAs.
  • Preparing reports on SLA and monthly quality data.
  • Keeping a check on quality by the team, organizing feedback sessions, and much more to increase the quality and business targets of the entire team.
  • Developed and implemented sales strategies to increase market share.

Graduate Engineer Trainee

Boss Gears Pvt. Ltd.
Gurugram
08.2015 - 12.2015
  • Company Overview: Boss Gears is a fully facilitated manufacturing company - covering the complete range of two-wheeler & four-wheeler automobile Power Transmission components
  • My responsibility to ensure the quality check of the gears section
  • Maintaining quality reports and final dispatch items data
  • I also need to check raw material and their quality as well
  • Boss Gears is a fully facilitated manufacturing company - covering the complete range of two-wheeler & four-wheeler automobile Power Transmission components

Education

Executive MBA - Marketing

Doon University
Dehradun, U.K
11-2023

Bachelor of Technology - Automobile Engineering

Hindustan College of Science & Technology
Agra, U.P
07-2015

Higher Secondary Certificate -

Uttarakhand State Board
Dehradun, U.K
07-2010

Skills

  • Mass retail sales
  • Sales Strategy and Planning
  • Enterprise Account Management
  • Sales Consulting
  • Customer Value Proposition (CVP)
  • Product Management
  • Market Analysis: Return on Investment (ROI)
  • Project Management
  • Microsoft Office
  • Telecom sales
  • Reports and data analysis
  • Strategic Alliance Development
  • Consultative Selling
  • Team Management
  • Data collection and reporting
  • Compiling data
  • Project coordination
  • Services optimization
  • Account performance analysis

Certification

  • Certificate in QUALITY CONTROL IN MANUFACTURING - IIT Roorkee
  • Project Report on Customer Relationship Management- Doon University.

Accomplishments

  • 2012, Secured Second Position for Outstanding Performance in Open T-20 Cricket Tournament Held at HCST of SGI.
  • 2013, Designated as Associate Manager for the Annual Techno-Cultural Fest 'Gyan Jyoti' held at various Campuses of SGI.
  • 2014, Designated as Chief of the Organizing Team for the Annual Techno-Cultural Fest 'Gyan Jyoti' held at HCST of SGI.
  • 2014, Organizer of the Inter-Branch Basketball tournament held in H.C.S.T campus S.G.I 2014-15 sessions.
  • 2015, Designated as Member of the Discipline Committee for the Annual Techno-Cultural Fest 'Gyan Jyoti' 2015 held at HCST of SGI.
  • 2016, Star Performer in Month of June and November.
  • 2017, Best Performer in terms of Quality in month January, April.
  • 2018, Star performer in terms of business development for Q3.
  • 2020, Received the appreciation letter from client in terms of maintain the business during COVID-19.
  • 2021, Received the appreciation letter from client in terms of maintain the business during COVID-19.

Projects

Design and modification of acetylene gas start engine prototype E-vehicle, As per today's requirement we must move onto alternate fuels. So, our team decided to make an experiment for the betterment of our future. Free Piston Engine, A free-piston engine is a linear, 'crank less' internal combustion engine, in which the piston motion is not controlled by a crankshaft but determined by the interaction of forces from the combustion chamber gases, a rebound device (e.g., a piston in a closed cylinder), and a load device (e.g. a gas compressor or a linear alternator).

Hobbies and Interests

  • Reading Novels, I read many kinds of books. I read whenever I have free time. I read many kinds of book such as history books, science books, sometimes, it is novel and popular magazines.
  • Organizing Events, Usually, I have organized many events in college and, I also was the Chief of Organizing Team for the Annual Techno-Cultural Fest 'Gyan Jyoti' held at HCST.

Experimental Learning

  • First Training, Ess-Ell motors (Tata motors), Dehradun, Uttarakhand, Service and Maintenance of Vehicle, 4 Weeks
  • Second Training, Uttarakhand Transport Corporation, Dehradun, Uttarakhand, Study of chaise and body material of heavy vehicle, 4 Weeks

Timeline

Senior Associate

Sequential Technology International Pvt. Ltd.
03.2016 - Current

Graduate Engineer Trainee

Boss Gears Pvt. Ltd.
08.2015 - 12.2015

Executive MBA - Marketing

Doon University

Bachelor of Technology - Automobile Engineering

Hindustan College of Science & Technology

Higher Secondary Certificate -

Uttarakhand State Board
RATNESH SINGH