Raunak Chitlangia
Jaipur
Summary
Seasoned e-commerce specialist with a proven track record of scaling branded and white-labeled ventures while enhancing marketplace presence in the Jewelry, Beauty, and Home & Kitchen Appliances sectors. Excels in fast-paced, unstructured environments that require high self-motivation, curiosity, and resilience. Proficient in leading diverse teams to achieve strategic business goals through meticulous attention to detail and innovative execution. Committed to driving exceptional results in competitive markets by continuously refining processes and strategies, with extensive experience navigating complex challenges in Indian and U.S. marketplaces.
Overview
16
16
years of professional experience
Work History
Business Head Ecommerce Marketplaces
HomeMonde Lifestyle Private Limited
10.2025 - Current
- Developed and executed comprehensive business plans aligning with organizational goals & lead end to end E-commerce P&L and Marketplace strategy across India, US, Canada & UK
- Drive Sales across various marketplaces including Amazon, Myntra, Flipkart, Walmart, Ebay, Blinkit
- Oversee operations, customer experience, daily order management and inventory planning across various marketplace fulfillment centers across 18 states
- Creating & executing end to end new product launch strategy
Senior Manager Marketplace
Angara E-commerce Private Limited
08.2023 - 09.2025
- Assisted in developing and implementing sales strategies to meet sales and ROI targets across various US marketplaces including Amazon, Walmart, eBay, 1stdibs, and Bonanza.
- Oversaw optimization of 1.8 million SKUs to enhance organic visibility while managing paid advertising campaigns for brand products.
- Coordinated efforts between brand operations, customer service, and merchandising teams to ensure efficient marketplace operations and improve customer satisfaction.
- Managed comprehensive brand creative strategies, ensuring alignment with marketplace standards on Amazon, Walmart, and Amazon Posts.
- Oversaw daily operations of marketplace, focusing on order management, customer service, promotional strategies, and account health to drive operational excellence.
E-Commerce Specialist
Save the Nature (International) Pvt Ltd
01.2023 - 08.2023
- Led initiatives to identify and onboard brand product lines and categories across multiple marketplaces. Oversaw e-commerce operations to ensure uniformity in product listings on all platforms and the company website.
- Led initiatives to optimize revenue through targeted marketing and organic sales efforts. Analyzed performance data to drive improvements in return on investment and user acquisition costs. Identified and addressed challenges in conversion traffic and awareness, implementing strategic solutions to overcome obstacles.
- Oversaw customer interactions across multiple platforms, ensuring effective communication and resolution of inquiries. Led after sale support initiatives to improve customer retention and satisfaction. Cultivated relationships with customers to drive sales and enhance service delivery.
- Developed and implemented training programs to elevate team proficiency in e-commerce practices.
- Achieved significant growth in platform presence, expanding from 2 to 23. Managed existing platforms effectively, resulting in successful campaign execution. Enhanced content through strategic third-party collaborations, driving increased engagement.
Lead E-Commerce
Pratha (Avantika)
06.2018 - 01.2023
- Spearheaded identification and introduction of product lines and categories across new marketplaces.
- Developed comprehensive supply chain workflows to ensure seamless delivery from warehouse to customer address.
- Oversaw strategic partnerships with product companies, adapting to evolving market dynamics.
- Achieved revenue growth by cutting product acquisition and transportation costs through targeted cost-saving measures. Reduced packing material expenses by implementing efficient packaging strategies. Controlled product returns effectively, contributing to improved profitability.
- Directed team skill enhancement initiatives to align with evolving e-commerce trends.
Sales Manager
Bhaskar Retail Sales Private Limited (LG Shopee)
12.2013 - 06.2018
- Daily management of customer orders.
- Engagement with customers and converting sales.
- Day to day work coordination of labour for delivery of products and installation of appliances, daily sales, inventory reconciliation, cash collection.
- Orientation of new products.
Center Manager
Nokia Care Centre
07.2010 - 12.2013
- Accountable for making sure that Customer Is Fully satisfied by the Services given by our service Center.
- Selling Of Nokia Products that Includes handsets, Accessories, Nokia Care Product (One Year Additional warranty).
- Accountable for convincing the customer to recycle their old unused handset, accessories of an brand for keeping our environment green.
- Managing a team of 5 Customer Care Officer, 2 Tele caller, 4 Engineers.
On Job Trainee
Mesco Airlines
12.2009 - 06.2010
- Learned about the basic system of the aircraft including fueling, Defueling and How to Talk to Air Traffic Controller, and getting the aircraft Parked.
Education
Bachelor of Computer Administration - Bachelor Of Computer Administration
ICFAI
Tripura01-2017
Aircraft Maintenance Engineer - Aircraft Maintenance Engineer
Academy Of Aviation & Engineering
Bangalore01-2009
Skills
- Strategic business development
- Online sales strategy
- Data-driven sales forecasting
- Product listing enhancement
- Organizational strategy development
- Keyword research and analysis
- Performance-driven advertising strategies
- Process optimization leadership
PERSONAL DOSIER
Language Known: English & Hindi
Timeline
Business Head Ecommerce Marketplaces
HomeMonde Lifestyle Private Limited
10.2025 - Current
Senior Manager Marketplace
Angara E-commerce Private Limited
08.2023 - 09.2025
E-Commerce Specialist
Save the Nature (International) Pvt Ltd
01.2023 - 08.2023
Lead E-Commerce
Pratha (Avantika)
06.2018 - 01.2023
Sales Manager
Bhaskar Retail Sales Private Limited (LG Shopee)
12.2013 - 06.2018
Center Manager
Nokia Care Centre
07.2010 - 12.2013
On Job Trainee
Mesco Airlines
12.2009 - 06.2010
Bachelor of Computer Administration - Bachelor Of Computer Administration
ICFAI
Aircraft Maintenance Engineer - Aircraft Maintenance Engineer
Academy Of Aviation & Engineering