Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic
Raunak Kumar Shrivastava

Raunak Kumar Shrivastava

Gurugram

Summary

Highly motivated and meticulous professional with over three years of dedicated experience. I possess a strong desire for continuous learning and exhibit self-driven initiative. Effective communication is integral to my work ethos, and I prioritize both hard work and smart strategies. My particular passion lies in meticulously monitoring and addressing sales obstacles. I thrive on experimentation, consistently seeking innovative approaches to yield improved outcomes. Central to my methodology is a steadfast focus on data analysis and leveraging insights to enhance operational efficiency on a daily basis.

Overview

3
3
years of professional experience

Work History

Acting Team Lead

Novatr (Previously Oneistox)
Gurugram
11.2023 - Current
  • Assisted the manager in setting achievable goals for the team while monitoring progress towards them.
  • Identified opportunities for process improvements, implementing changes when required.
  • Monitored team performance against targets, taking corrective action where necessary.
  • Implemented strategies to take advantage of new opportunities.

Business Development Representative

NOVATR (Previously OneistoX)
Gurugram
01.2023 - 10.2023
  • Key responsibilities: Calling the assigned leads on daily basis..
  • Complete CRM Handling Hubspot Pre and Post Sales
  • Taking follow ups to convert leads and make them pay
  • Selling High ticket size product
  • Achieving the given sales targets with grace.

Sales Executive

AJC Edutech Pvt Ltd (Anujjindal.in)
06.2021 - 01.2023
  • Key responsibilities: Calling the assigned leads on daily basis (Cold Calling)
  • Complete CRM Handling Pre and Post Sales
  • Taking follow ups to convert leads and make them pay
  • Monitoring the flaws in the process and giving inputs to manager to improve to drive better results
  • Achieving the given sales targets with grace.

Customer Service Associate

Teleperformance
09.2020 - 04.2021
  • Key responsibilities: Handling customer queries and giving them resolutions
  • Achieve given CSAT, PCD and RR targets.

Education

Masters in Business Administration (Marketing) -

CHANDIGARH UNIVERSITY
01.2023

Bachelor of Arts (English Hons.) -

DAV COLLEGE CHANDIGARH
01.2020

12th in commerce stream as Java and SQL language as one of the subjects. -

Kendriya Vidyalaya No 2 AFS Halwara
01.2017

Matriculation -

Kendriya Vidyalaya No 2 AFS Halwara
01.2015

Skills

  • Performance Monitoring
  • Coaching and Mentoring
  • Communication
  • Target Oriented
  • Data Management
  • CRM Understanding
  • Leadership
  • Smart Work
  • Multi Tasking
  • Business Development and Negotiations
  • Creating Opportunity for Sales

Accomplishments

  • 2016-2017 School Captain and Student of the year
  • 2017 Actively hosted number events in North India and organized as well. President and General Secretary of various societies in college
  • Track record of having more than 90 percent CSAT score in entire Customer Service Role
  • Have a flawless track record of fulfilling sales target from July 2021 to Present
  • 2023 July Sold highest number of units in outbound sales in history of organization with average ticket size of 1.6L
  • Achieved International trip from organization doing 54 Unit sales on target of 48 Unit Generated revenue of 83 Lacs in one quarter

Timeline

Acting Team Lead

Novatr (Previously Oneistox)
11.2023 - Current

Business Development Representative

NOVATR (Previously OneistoX)
01.2023 - 10.2023

Sales Executive

AJC Edutech Pvt Ltd (Anujjindal.in)
06.2021 - 01.2023

Customer Service Associate

Teleperformance
09.2020 - 04.2021

Masters in Business Administration (Marketing) -

CHANDIGARH UNIVERSITY

Bachelor of Arts (English Hons.) -

DAV COLLEGE CHANDIGARH

12th in commerce stream as Java and SQL language as one of the subjects. -

Kendriya Vidyalaya No 2 AFS Halwara

Matriculation -

Kendriya Vidyalaya No 2 AFS Halwara
Raunak Kumar Shrivastava