Srikar Tantarvahi

• Worked different stations to provide optimal coverage and meet production goals.
• Coached team members in techniques necessary to complete job tasks.
• Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.
• Directed and supervised team of 60 engaged in development.
• Developed monthly and daily production output plans to deliver on customer service and financial metrics.
• Communicated KPIs outlined in annual plan to inform employees of expectations and deliverables.
• Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
• Worked with team to identify areas of improvement and devised solutions based on findings.
• Supervised team members to confirm compliance with set procedures and quality requirements.

• Kept production line ready for monthly inspections and yearly audits by consistently following optimal processes
• Communicated clear instructions for general operations and product-specific runs to prevent errors and rework
• Monitored workers on site during production activities for compliance
• Prepared reports and technical documentation of day-to-day production processes
• Reviewed production schedules and streamlined processes.
• Handled production line documentation for waste, downtime and output.
• Kept production line ready for monthly inspections and yearly audits by consistently following optimal processes.
• Trained workers in proper operation, calibration, and maintenance of production line equipment.
• Coordinated effective schedules for production employees.
• Worked with supervisor and other team leads to manage and prioritize staffing assignments to meet customer demand and production schedules.
• Updated production metrics and facilitate regular team communication.

• Responsibility - Business Reporting
• Aligned organizational objectives with company mission to increase business growth and integrate work strategies
• Developed and implemented new strategies and policies in collaboration with executive partners to establish and achieve long-term business objectives, providing company with strong and sustainable organizational leadership
• Established performance goals for department and provided methods for reaching milestones.
• Streamlined operations to maximize business efficiency and profits.
• Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.

• NZ Prepay
• Responsibility, Implemented company policies, technical procedures and standards for preserving integrity and security of data, reports, and access
• Established clear and competitive goals
• Growth roadmaps, and strategic business plans.
• Worked varied hours to meet seasonal and business needs
• Greeted customers and offered assistance for increased customer satisfaction.
• Answered incoming calls and emails from current customers and asked open-ended questions to determine needs.
• Kept high average of performance evaluations.

• Thames Water
• Responsibility - Customer Service
• Developed and actualized customer service
• Initiatives to decrease wait times
• Responded to customer calls and emails to answer questions about products and services
• Helped large volume of customers every day with positive attitude and focus on customer satisfaction
• Offered advice and assistance to customers, paying attention to special needs or wants., Department - CBO (Central
• Managed customer relations through communication and helpful interactions.
• Greeted customers and offered assistance for increased customer satisfaction.
• Monitored customer service metrics and performance indicators to identify areas of opportunity.
• Engaged in friendly conversation with customer to better uncover individual needs.

CBO Process (Central Baggage Process)

Responsibility - Coustomer Service

Worked Varied Hours to meet Seasonal and Business Needs.

Greeted Customers everyday and on every call with a smile and dedication towards my work offered assistance for an increase of Customer Satisfaction.

Offered advice and assistance to customers paying attention to their special needs and wants.

Helped large volumes of customers every day with a positive attitude and mainly focused on Customer Satisfaction.