Salesforce Consultant/Developer
Raunak Singh
Technical Lead Salesforce At Shell | MBA IIM
Bangalore
Summary
An achievement-driven professional, targeting senior level assignment in Salesforce Development / Consulting with an organization of high repute.
A competent IT professional, with over 11 years of experience in Product Management and Salesforce Technology Expertise in concepts of end-to-end project planning & implementation including scope management, activity sequencing, cost estimation, risk analysis, and quality management.
Skilled in providing technical design & architectural leadership to multiple teams & projects Expertise in mapping clients’ business requirements & translating these requirements into functional specifications, custom designing solutions (process / product).
Rich knowledge of working within the limitations of the Salesforce.com platform, including consulting & supporting client using salesforce products.
Amiable Technical Lead ready to rapidly onboard new personnel and kick start new projects. Achieves rapid and exceptional completion metrics through careful utilization of available skills and technical assets. Assembles effective teams by exploiting complementary competencies and collaborative employee relationships.
Overview
10
10
years of professional experience
6
6
years of post-secondary education
10
10
Certificates
2
2
Languages
Work History
Technical Lead Salesforce
Shell
Bangalore
05.2021 - Current
- Team Size: 5
- Project Technology: Salesforce.com, Apex, Triggers, Visualforce Page Components, Batch Apex, JavaScript, Rest API, Service
- Max Developer, Jenkins, Profiles, Process Builder, Lightning, Salesforce DX, Security And Sharing Settings
- Roles Setup, Formstack, Copado Setup, Branch Management, Community Setup, Live Chat Implementation in
- Community
- Built Chat Routing functionality to route chats to different queues based on the User Country, Topic
- Selected for the Chat and User Type
- Project Name and Details:
- Batch Jobs for processing equipment loaded from SAP
- Apex Class
- Apex Triggers
- Service Console Configuration and Customizations
- Code Review and Comments
- Chatbots Setup in Communities
- Led several DevOps teams engaged in software development for enterprise applications.
- Enhanced interfaces to promote better functionality for users.
- Content Management in salesforce
- Lightning Web Component
- Community Setup and Navigation
- Setting up Audiences and pages in the community
- Chat Surveys
- Community Audiences
- Provided educational expertise and mentoring to junior team members.
Advisory Consultant
IBM India Pvt. Ltd
Bengaluru
01.2019 - 05.2021
- Identified complex operational business deficiencies and facilitated development of creative solutions involving workflow procedures and new technologies to facilitate long-term strategic plans.
- Supported clients with business analysis, documentation, and data modeling.
- Delivered outstanding service to clients to maintain and extend relationship for future business opportunities.
- Created and developed detailed work plans to meet business priorities and deadlines.
CRM Consultant Salesforce
Cognizant Technology Solutions Pvt. Ltd
Bangalore
05.2016 - 01.2019
- Team Size: 40
- Project Technology: Salesforce.com, Apex, Triggers, Visualforce Page Components, Batch Apex, JavaScript, Rest API, Service
- Max Developer, Jenkins, Profiles, Process Builder
- Project Name and Details
- Worked on providing solutions for integrations between SAP and Salesforce
- Batch Jobs for processing equipment loaded from SAP
- Apex Class
- Service Max Developer
- Apex Triggers
- Service Max transaction and wizard creation
- FSA App mobilepermission
- Service Console Configuration and Customizations
- Code Review and Comments
Salesforce Developer
Accenture Services Pvt. Ltd
Bengaluru
08.2013 - 05.2016
- Key Result Areas:
- Planning & maintaining technology roadmap on asset in line with organization strategy, ensuring platform designs and architectural integrity are maintained according to group standards
- Managing Salesforce entities, workflow, configurations, customization and development, and integration development
- Taking ownership of the architectural strategy and solution design of client's
- Salesforce platform
- Maximizing value from client’s Salesforce platform, learning from best practices to enhance and evolving Salesforce instance with most current releases from Salesforce
- Analyzing the requirements to develop technical solutions and architectural designs prior to the development and implementation of functionalities
- Owning, developing, and executing the day-to-day configuration, reporting, training, support, maintenance and overall improvement of the Salesforce instance
- Supporting Agile Team with responsibilities varying from creating & demonstrating Proof of Concepts (PoC)
- Ensuring that processes and norms are followed throughout the development life cycle and plays an important role in the development of reusable frameworks
- Developing and testing code to ensure that system requirements, designs and technical specifications are met
- Contributing in daily Agile / Scrum "Stand-up", Sprint Planning, Backlog Grooming
- Monthly Reviews Meetings and Retrospective Sessions and updating the team on status of upcoming UserStories
- Participating in project team meetings & communicating effectively with Peers, Project
- Managers, Quality Control, & across other technology team, and reporting project status as required
- Liaising with clients to define customer needs and providing technical guidance on the formulation of feasible needs of the client
- Annexure
- Project
Education
MBA - Business Management, Product Management.
IIM Ranchi
08.2021 - 07.2023
B.Tech - Electrical And Electronics
SRM University
India 08.2009 - 07.2013
Skills
Configuration and customization in Salesforce, Webservices, JavaScript, Service Max
Certification
Salesforce Certified Platform Developer
Software
R studio, Python, Excel
Data Analytics
Timeline
MBA - Business Management, Product Management.
IIM Ranchi
08.2021 - 07.2023
Technical Lead Salesforce
Shell
05.2021 - Current
Advisory Consultant
IBM India Pvt. Ltd
01.2019 - 05.2021
CRM Consultant Salesforce
Cognizant Technology Solutions Pvt. Ltd
05.2016 - 01.2019
Salesforce Developer
Accenture Services Pvt. Ltd
08.2013 - 05.2016
B.Tech - Electrical And Electronics
SRM University
08.2009 - 07.2013
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