Raushan Kumar
Navi Mumbai
Summary
I am looking forward to explore opportunities in the corporate world to grow my personal and professional skills. I believe, devotion towards work and creativity plays important role in development of an employee and thus that employee can be helpful in growth of the organization.
Overview
4
4
years of professional experience
Work History
IT Support Engineer
A Global Infocomm Networks LLP
Mulund West
07.2023 - Current
- Managed inventory of computer equipment, standardizing hardware configurations for ease of maintenance and scalability
- Installed, configured, tested and maintained operating systems, application software, and system management tools
- Optimized system performance, conducting routine checks and addressing potential issues before escalation
- Maintained detailed documentation of technical issues, resolutions, and knowledge base articles for future reference
- Provided remote support to offsite users, ensuring minimal disruption during business travel or remote work scenarios
- Assisted with updating technical support best practices for use by team
- Installed, configured and maintained computer systems and network connections
- Installed and configured operating systems and applications
- Patched software and installed new versions to eliminate security problems and protect data
- Collaborated with vendors to locate replacement components and resolve advanced problems.
Desktop Support Engineer
Wipro
- Installation of windows and Linux operating system in desktop
- Installation & Troubleshoot of windows related problems
- Worked on remote software's like Team Viewer R admin, Any Desk
- Installation & Maintain of network printer
- Backup scheduling using third party software
- Installation of software as per user requirement, configuration and troubleshooting outlook express /Microsoft outlook 2007/Windows live mail and backup of mails
- 1st level troubleshoot for LAN\WAN issue
- Remote administration.
Desktop Support Engineer
Poornima Engineering college
Jaipur
03.2020 - 03.2022
- Installed, configured and maintained computer hardware, software and peripherals.
- Resolved printer problems remotely or onsite as needed by users.
Education
Bachelor in Computer Application -
Kalinga university
01.2018
H.S.C.
01.2014
S. S. C.
01.2011
Skills
- Windows Operating System
- Knowledge of Networking
- Active Directory Management
- Data Backup and Recovery
- Remote Desktop Support
- Application installations
- Technical Support
- Printer and Peripheral Support
- Software Installation
- System Administration
- Local Area Networking
- Technical Troubleshooting
- Troubleshooting Network Issues
- Network Connectivity
- Software Upgrades
Additional Information
Installation of windows and Linux operating system in desktop, Installation & Troubleshoot of windows related problems, Worked on remote software's like Team Viewer R admin, Any Desk, Installation & Maintain of network printer, backup scheduling using third party software, Installation of software as per user requirement, configuration and troubleshooting outlook express /Microsoft outlook 2007/Windows live mail and backup of mails, 1st level troubleshoot for LAN\WAN issue, Remote administration
Area Of Knowledge
- Knowledge in the TCP/IP protocol.
- Windows: 7/8/10
- Knowledgeable in Ethernet, Fast Ethernet Technologies.
- Knowledge of local and wide area networks.
- Network Protocols: DHCP, SMTP, HTTP, FTP.
- Configuration outlook express
- Cctv configuration
- NAS configuration
- Basic knowledge of firewall (Sophos)
- Punching & crimping of cat 6 cable
- Worked on BLACKBOX
Mobile Numbers
9588834913
Personal Information
- Title: Desktop Support Engineer
- Date of Birth: 12/25/95
- Gender: Male
- Nationality: Indian
- Marital Status: Unmarried
Languages
- English
- Hindi
- Marathi (Beginner)
Hobbies and Interests
Travelling, Cooking
Disclaimer
I Raushan Kumar, hereby declare that the details furnished above are true and to the best of my Knowledge and belief.
Timeline
IT Support Engineer
A Global Infocomm Networks LLP
07.2023 - Current
Desktop Support Engineer
Poornima Engineering college
03.2020 - 03.2022
Desktop Support Engineer
Wipro
Bachelor in Computer Application -
Kalinga university
H.S.C.
S. S. C.
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