Raushan Kumar
Varanasi
Summary
- A dynamic professional with over 3years of cross functional experience in Operation and Sales, Business Development, Product Promotions with well known organizations.
- Verifiable year on year success in achieving revenue & business objectives in highly competitive environments.
- An enterprising leader with abilities to lead teams towards the achievement of organizational goals.
- Experienced and meticulous professional who provides excellent customer satisfaction and has a proficient record of financial management.
- Diverse knowledge about various banking products and services.
- Strong ability to convince customers with superb communication skills.
- Capable of managing high volume tasks for multiple accounts.
Overview
4
4
years of professional experience
Work History
BOM/PBA
HDFC BANK LTD.
05.2022 - Current
- Branch Operations and Audit Compliance.
- Monitoring of dummy accounts, suspense accounts, deferred accounts, accounts payable/receivable.
- Resolution of customer queries/complaints.
- Supervising all Non-Cash transactions like DD/IMC, fund transfer etc.
- Penetration of Saving Accounts on non liability customers.
- Reconciliation and maintenance of suspense accounts register as per the required format.
- Process of account opening like - Saving, Current, Salary, NRO, NRE etc.
Welcome Desk
HDFC BANK LTD.
Lucknow
10.2021 - 04.2022
- Ensuring highest quality of customer service.
- Attaining the target of branch Liability business targets in terms of CASA value and CASA numbers.
- Handled Customer queries and gave information about retail products and services.
- To be the First point contact with the customer in the branch.
- Deliverables Custodians.
- Maintain customer satisfaction with forward-thinking strategies focused on addressing needs and resolving concerns.
- Report generation and filling.
- Advise customers on bank services for their needs (e.g. loans and credit cards).
- Reach out to prospective customers to sell our services.
Trainee
HDFC BANK LTD.
Lucknow
03.2021 - 09.2021
- Managing the Customer and Cross-sales the Products.
- Ensuring highest quality of customer service.
- Following different processes and operational guidelines of the bank and ensuring meticulous compliance of the same by the branch team.
Education
Banking and finance
Manipal UNIVERSITY
Banglore04-2020
Bachelor of Science - Information Technology
RANCHI University
Jharkhand06-2015
Higher Secondary-I 2th -
S N SINHA College
Aurangabad01.2012
Senior Secondary-10 th -
S.T Ignatius School
Aurangabad01.2010
Skills
- Business planning
- Marketing
- Business Development
- Sales promotion
- Sales Strategy
- Product Launch
Accomplishments
- Qualified for BBH / MDGH Life Insurance Contest – 2024
- Qualified For ZH Inner Circle Life/Non Life Insurance Contest – 2024
- Qualified for BBH Inner Circle Contest 2025
- Qualified for HSL Bull Run contest – 2023
- Qualified for Power Play – Personal Loan Contest – 2023
- And participate/support in all other contest at branch level as
Father's Name
Mr. Satyendra Singh
Personal Information
- Date of Birth: 11/09/95
- Marital Status: Married
Current Grade
HDFC BANK LTD., DEPUTY MANAGER, 10/01/21, E-2
Key Professional Achievements
- IRDA (Composite) certified.
- Mutual Fund VA.
- NISM Certified.
Timeline
BOM/PBA
HDFC BANK LTD.
05.2022 - Current
Welcome Desk
HDFC BANK LTD.
10.2021 - 04.2022
Trainee
HDFC BANK LTD.
03.2021 - 09.2021
Banking and finance
Manipal UNIVERSITY
Bachelor of Science - Information Technology
RANCHI University
Higher Secondary-I 2th -
S N SINHA College
Senior Secondary-10 th -
S.T Ignatius School