Ravali Potharaju
Hanumakonda
Summary
ServiceNow Developer with over three years of hands-on experience in designing, developing, and maintaining ServiceNow solutions across ITSM, Service Catalog, and CMDB modules. Proficient in implementing best practices to optimize platform performance, automate workflows, and enhance user experience through custom Service Portal and Catalog configurations. Adept at translating business requirements into scalable technical solutions that drive operational efficiency.
Overview
4
4
years of professional experience
1
1
Certification
Work History
ServiceNow Developer
Trianz/Movate Technologies Private Ltd
Hyderabad
08.2021 - Current
- Worked with business teams to analyze requirements and implement solutions, following ServiceNow best practices.
- Proficient in ServiceNow, with expertise in ITSM and CMDB.
- Experience in implementing end-to-end service catalog, incident management, problem management, and change management.
- Creation and modification of business rules, script includes, client scripts, UI policies, UI actions, and ACLs are part of the enhancements requested by clients.
- Implemented complex flows for catalog items using workflows and Flow Designer.
- Worked on changes related to the Service Portal, Incident, and Change Management as part of Process alignment.
- Created and Modified New and Existing Catalog Items, Order Guides, and Record Producers.
- Created Groups and Roles as per requirements.
- Created Forms and Form view as per the requirement.
- Knowledge of building custom web service APIs, REST messages.
- Working knowledge of JavaScript, Glide Record, and Glide Ajax in ServiceNow.
- Performed instance upgrade testing, and experienced moving customization across instances through update sets.
- Configure SLAs and schedules, improving incident metrics.
- Created and managed a knowledge base and knowledge articles.
- Creation and customization of Transform maps for various data imports into ServiceNow.
- Actively collaborated with clients for requirements analysis and solutions delivery.
- Worked closely with clients to clarify requirements and implementation solutions.
Education
Bachelor of Technology - Computer Science And Engineering
Kakatiya Institute of Technology And Science
HanumaKonda05-2021
Certification
- AZ-900: Microsoft Azure Fundamentals
- DP-900: Microsoft Azure Data Fundamentals
- Certified system administrator
- Certified Implementation Specialist - ITSM
Timeline
ServiceNow Developer
Trianz/Movate Technologies Private Ltd
08.2021 - Current
Bachelor of Technology - Computer Science And Engineering
Kakatiya Institute of Technology And Science
Similar Profiles
Sandeep BeenaveniSandeep Beenaveni
Quality Analyst at Movate Technologies Private LimitedQuality Analyst at Movate Technologies Private Limited
Karthik Reddy MarlaKarthik Reddy Marla
Full Stack Web Developer at Movate Technologies Private LimitedFull Stack Web Developer at Movate Technologies Private Limited
MAHESH KUMAR MMAHESH KUMAR M
Engineer at MOVATE TECHNOLOGIES PRIVATE LTDEngineer at MOVATE TECHNOLOGIES PRIVATE LTD
FARUQ MOHAMMEDFARUQ MOHAMMED
Senior Regulatory Professional at Novo NordiskSenior Regulatory Professional at Novo Nordisk
KONDABATHULA KUMARASWAMYKONDABATHULA KUMARASWAMY
Manager of Business Development and Sales at Nova IVF fertilityManager of Business Development and Sales at Nova IVF fertility