Summary
Overview
Work History
Education
Skills
Languages
Certification
Timeline
Generic
Ravali Suri

Ravali Suri

Hyderabad

Summary

Recent Graduate and Process Associate with expertise in streamlining processes and analyzing data effectively. Recognized for high productivity and efficiency in task completion. Enthusiastic and a fast learner, with strong communication and problem-solving skills. Interested in becoming a Associate Analyst , focused on improving operations and teamwork, and committed to delivering results and helping teams succeed.

Overview

2
2
years of professional experience
1
1
Certification

Work History

Process Associate

Genpact
Hyderabad
07.2024 - Current
  • Provided customer service by responding to phone, email, and in-person inquiries in a timely manner. Resolved billing issues and disputes through effective problem solving techniques.
  • Processed orders, returns, exchanges, and refunds efficiently according to company policies. Created detailed reports of customer interactions for internal record-keeping purposes.
  • Provided technical support to customers over the phone and via email. Resolved customer inquiries related to software applications, hardware issues, operating systems, and network connectivity.
  • Assisting customers in setting up new accounts on different software platforms and conducting system performance tests after installation or configuration changes.

Process Mining Virtual Internship

AICTE
Virtual Internship (Celonis)
07.2022 - 09.2022
  • Gathered and interpreted data for market research, contributing to strategic decision-making.
  • Implemented strategies to take advantage of new opportunities.
  • Identified areas of improvement, facilitating decision-making in implementing necessary changes.

Education

B.Tech - Computer Science And Engineering

Jawaharlal Nehru Technological University Hydrabad
07-2023

Skills

  • Communication
  • MS-Office
  • Microsoft Excel
  • Report Preparation
  • Information Gathering
  • Process Improvements
  • Public Speaking
  • Presentation Design
  • Effective Time Management
  • Ability to Work Under Pressure
  • Fast Learner
  • Computer Skills
  • Attention to Detail
  • Power BI

Languages

Telugu
First Language
English
Advanced (C1)
C1
Hindi
Advanced (C1)
C1

Certification

  • Execution Management Consulting Program for Students

https://www.credly.com/badges/98cb2007-37a2-4ed7-9b4b-a234f2676694/public_url

  • Academic Process Mining Fundamentals

https://www.credly.com/badges/149d1554-2cd9-4b8d-833f-9245936a0e17/public_url

Timeline

Process Associate

Genpact
07.2024 - Current

Process Mining Virtual Internship

AICTE
07.2022 - 09.2022

B.Tech - Computer Science And Engineering

Jawaharlal Nehru Technological University Hydrabad

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Ravali Suri