Dedicated and detail-oriented Process Associate with 4 years of experience involving a multitude of analytical tasks in O2C Process Accounts Receivable. Moreover, I have contributed immensely to improving the work by successfully managing projects resulting in increased performance and productivity.
Overview
5
5
years of professional experience
1
1
Certification
Work History
PROCESS ASSOCIATE
CAPGEMINI TECHNOLOGY SERVICES
Trichy
01.2022 - 05.2024
Experienced in Order-to-cash (O2C) for 2 years and 4 months, specializing in European countries, particularly the UK
Billing and processing of clients' request
Downloading the reports from various tools like Filezilla, the universe
Proficient in SAP Tools, Oracle, Mainframe, and Universe for billing efficiency and error resolution.
Handling invoicing, remittance, payments processing, and customer query clarification.
Overseeing 1000+ bills daily to ensure accurate invoicing.
Handling and providing solutions to Generic Mail Box, Salesforce, escalations, and analyzing different requests from customers
Analyzing the volume and allocating to team members
Finding out the best way to do the process within a short time and with accuracy
Setting up and releasing for weekly and monthly Invoicing according to customer needs
Finding out missing details like (account numbers, customer reference, location, hand rate value etc.) for each and every consignments and release it for Invoicing
Amending consignments and mentoring a team of 20 for skill development.
Prioritizing excellent customer service, promptly resolving billing issues, and generating accurate secondary invoices and credit notes.
Prepare reports on the above information and communicate the insights of these reports to the Leads and managers.
Customer Financial Services Administrator-associate at Fedex Express South Africa Pty LtdCustomer Financial Services Administrator-associate at Fedex Express South Africa Pty Ltd