Summary
Overview
Work History
Education
Skills
Websites
Languages
Awards
Certification
Timeline
Generic
SATHYA UTHAYA KUMAR

SATHYA UTHAYA KUMAR

Trichy,TN

Summary

Dedicated and detail-oriented Process Associate with 4 years of experience involving a multitude of analytical tasks in O2C Process Accounts Receivable. Moreover, I have contributed immensely to improving the work by successfully managing projects resulting in increased performance and productivity.

Overview

5
5
years of professional experience
1
1
Certification

Work History

PROCESS ASSOCIATE

CAPGEMINI TECHNOLOGY SERVICES
Trichy
01.2022 - 05.2024
  • Experienced in Order-to-cash (O2C) for 2 years and 4 months, specializing in European countries, particularly the UK
  • Billing and processing of clients' request
  • Downloading the reports from various tools like Filezilla, the universe
  • Proficient in SAP Tools, Oracle, Mainframe, and Universe for billing efficiency and error resolution.
  • Handling invoicing, remittance, payments processing, and customer query clarification.
  • Overseeing 1000+ bills daily to ensure accurate invoicing.
  • Handling and providing solutions to Generic Mail Box, Salesforce, escalations, and analyzing different requests from customers
  • Analyzing the volume and allocating to team members
  • Finding out the best way to do the process within a short time and with accuracy
  • Setting up and releasing for weekly and monthly Invoicing according to customer needs
  • Finding out missing details like (account numbers, customer reference, location, hand rate value etc.) for each and every consignments and release it for Invoicing
  • Amending consignments and mentoring a team of 20 for skill development.
  • Prioritizing excellent customer service, promptly resolving billing issues, and generating accurate secondary invoices and credit notes.
  • Prepare reports on the above information and communicate the insights of these reports to the Leads and managers.

ACCOUNTS ASSISTANT

HARI CHAKARA COMPUTERS
01.2019 - 01.2021

Education

MASTER OF BUSINESS ADMINISTRATION -

Anna University
01.2019

Bachelor of Commerce -

Madurai kamaraj University
01.2017

Skills

  • Main frame
  • Ms office
  • SAP
  • Universe
  • Tally
  • Downloading reports from various tools
  • Allocating daily volume
  • Consolidating overall allocation
  • Attending major client calls
  • Doing the process without any errors
  • Handling escalations emails
  • Observation
  • Decision making
  • Communication
  • Multi-tasking

Languages

English
Tamil

Awards

  • Raisng star - Capgemini Technolgy
  • Value Creator - Capgemini Technolgy

Certification

Raising star

Capgemini Technology

Value Creator

Capgemini Technology

Timeline

PROCESS ASSOCIATE

CAPGEMINI TECHNOLOGY SERVICES
01.2022 - 05.2024

ACCOUNTS ASSISTANT

HARI CHAKARA COMPUTERS
01.2019 - 01.2021

MASTER OF BUSINESS ADMINISTRATION -

Anna University

Bachelor of Commerce -

Madurai kamaraj University
SATHYA UTHAYA KUMAR