Ravi Chand
New Delhi
Summary
- Competent desktop support engineer with more than six years of experience, and strong analytical, and communication abilities. competent in basic network troubleshooting, including system, printer, software, and hardware installation, configuration, and backup. centered on fostering enduring professional relationships and ensuring consumer pleasure.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Technical Support Engineer
SpiceTech Ltd (Group of SpiceJet Limited)
Gurugram
10.2022 - Current
- Maintained a list of common issues and frequently asked questions, updating the list and distributing it throughout company offices, decreasing calls to desktop support by 16%
- Provided specific support for users with many levels of computer expertise, simplifying procedures, breaking processes into easily understood instructions, and resolving user interface difficulties
- Resolved problems, improved operations and provided exceptional service.
- Troubleshoot system failures, identifying bottlenecks and improving long term network efficiency
- Configured and tested software, maintained hardware and peripheral devices
- Participated in team projects, demonstrating an ability to work collaboratively and effectively.
- Troubleshoot system failures, identifying bottlenecks and improving long term network efficiency
- Identified issues, analyzed information and provided solutions to problems.
Technical Support Engineer
Spice Health Ltd
Gurugram
07.2022 - 10.2022
- Monitored company inventory to keep stock levels and databases updated.
- Received and processed stock into inventory management system.
- Install, upgrade, support, and troubleshoot Windows OS, authorized desktop applications, hardware, and peripheral equipment.
- Identified issues, analyzed information and provided solutions to problems.
- Created spreadsheets using Microsoft Excel for daily, weekly and monthly reporting.
- Improved operations through consistent hard work and dedication.
- Monitor, operate, manage, troubleshoot, and restore service to terminal service clients, PCs, or notebooks with authorized access to the network.
IT Executive
Genestrings
IGI AIRPORT T3
01.2021 - 04.2022
- Provided Help Desk-based IT phone support to end-users for a troubleshooting
- Maintained 300 Windows computers and peripherals, including all configuring and monitoring. Worked with vendors
- Kept 300 employees up and running on Windows 10
- . Handled all desktop support issues in a high-volume for manufacturing firm
- Strong knowledge of live health software Issues
- Excellent telephone skills and good ability to use Remote Access
- Walked customers through step-by-step process for troubleshooting hardware issues.
- Installed and maintained company's computer systems and network.
Network Engineer
SNVA Ventures Pvt Ltd
Noida Sec 59
07.2018 - 04.2020
- Keep network Infrastructure up lo-date and secured
- Maintained security policies and monitor compliances
- Configured and installed routers switches and wireless controllers.
- Troubleshoot various network issues affects solutions and collaborate and outside vendors to resolve complex problems
- Good analytical and troubleshooting abilities
- Patient and able to walk customers through troubleshooting and repair process
- Provided technical assistance to customers on inbound telephone tech support calls.
- Used remote access to perform troubleshooting
- Developed team communications and information for meetings
- Maintained all network IP phones contiguration
- Maintained 250+ Windows computers and peripherals, including all configuring and monitoring
- Handled trouble tickets 25% faster
Education
Bachelors's In Computer Application. -
Swami Vivekanand University
10 Class -
Modern International School
12 Class - Non-medical
BBOSE
Skills
- Windows XP,7,10 &11
- Service Level Management
- Inventory Management
- Maintenance and Repairs
- Troubleshooting
- Hardware and software installation
- Applications Support
Certification
- CCNA ( pursuing)
- Introduction to Cybersecurity ( Cisco Networking Academy )
Timeline
Technical Support Engineer
SpiceTech Ltd (Group of SpiceJet Limited)
10.2022 - Current
Technical Support Engineer
Spice Health Ltd
07.2022 - 10.2022
IT Executive
Genestrings
01.2021 - 04.2022
Network Engineer
SNVA Ventures Pvt Ltd
07.2018 - 04.2020
Bachelors's In Computer Application. -
Swami Vivekanand University
10 Class -
Modern International School
12 Class - Non-medical
BBOSE
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