Summary
Overview
Work History
Education
Skills
Timeline
Generic

JOSE MICHAEL

Functional Testing
Chennai

Summary

Dedicated Associate with extensive experience collaborating with clients, promptly identifying needs and recommending products and services to accomplish clients' goals. Strong communicator focused on delivering outstanding customer care.

Overview

14
14
years of professional experience
5
5
years of post-secondary education

Work History

Customer Technology Manager (CTM) Position- Lead

Wipro Pvt Ltd
08.2022 - Current

· Experience working in Agile environment/team focusing on sprint by sprint deliveries

· Having good exposure to bug tracking tools like JIRA, ALM, Agility

· experienced in Web Application Testing (Dot net, JAVA based applications. Domains worked - Banking and Health care) Experience in Automation testing and good knowledge API Testing

· Ability to work closely with Developers and Product Owners Independently, analyse issues and writes detailed bug reports. Creates and maintains ownership of test plan and test results throughout STLC

· Excellent communication skills, excellent project management skills, Excellent Customer Handling skills

· Dynamic person with a strong sense of cooperation strict adherence to discipline and dedication.


Associate

Cognizant Technology Solution
9 2017 - 08.2022

TruProvider is an application where the entire practitioner Based out of U.S Region can register their details under one roof, which helps us to maintain details of Doctors and Hospital of various location in USA.

Roles and Responsibilities:

  • Involved in writing functional test cases for various user story
  • Performed data migration testing or ETL testing from Source to target.
  • Have exposure to Web-based applications testing.
  • Handled module independently which involves end to end activates from Design Phase to release, Participated in Sprint call and Daily scrum calls.
  • Based on Product owners requirements product backlogs are updated and changes had been implemented
  • Presented demo for client for final product approval
  • Regression testing to verify that new changes have not affected existing functionalities
  • Raising and validating issues using HP ALM and JIRA

Programmer Analyst

Cognizant Technology Solution
01.2013 - 09.2017

Meddata is a provider based US company. We take care of the entire process from the patient involved in service until the follow-up service.

Roles and Responsibilities:

  • Responsible for Quality Assurance for delivered files.
  • Responsible for research, analysis and updating database on weekly basis.
  • Well trained in Revenue Cycle Management.
  • Responsible for revising and updating documentation related to working instructions.
  • Mainly focusing on SLA part and prioritize work based on critical tasks and allocated to concern associate to get task complete.

Process Associate

TCS ESERVE
04.2010 - 10.2012

Erudition:

  • Worked in part of Living File project – Semi voice process

Roles and Responsibilities:

  • Learnt to use DRI-CMI, DRI Network, Vendor Scape, Venture & File Net Responsibilities:
  • Quality Audit for team members and guided team members to maintain QA score.
  • Maintaining process reports & documents.
  • Handling Queries through emails and calls.
  • Training and guiding newly joined Associates.
  • Maintaining process reports & documents.

Education

Associate of Arts - Bachelor of Science of Hotel Management

SRM – Institute of Hotel Management
Kattankulathur
06.2005 - 04.2008

Associate of Arts - MBA Human Resource Management

PU-LCS - Loyola College
Nungambakkam
06.2009 - 04.2011

Skills

HP ALM

JIRA

Oracle Database

Functional Smoke Regression testing and Data migration

Healthcare Domain knowledge

Waterfall and Agile methodologies

Timeline

Customer Technology Manager (CTM) Position- Lead

Wipro Pvt Ltd
08.2022 - Current

Programmer Analyst

Cognizant Technology Solution
01.2013 - 09.2017

Process Associate

TCS ESERVE
04.2010 - 10.2012

Associate of Arts - MBA Human Resource Management

PU-LCS - Loyola College
06.2009 - 04.2011

Associate of Arts - Bachelor of Science of Hotel Management

SRM – Institute of Hotel Management
06.2005 - 04.2008

Associate

Cognizant Technology Solution
9 2017 - 08.2022
JOSE MICHAELFunctional Testing