Ravi Gour

Google Adword

December 2022 To Present

NHR/PME/Koala Que – Reviewer/Content Moderation

Analyze advertisements photographs, videos and text-based information in capacity as a content reviewer adding or removing labels as required by business policy.

Google Accessibility

January 2022 To November 2022

Email/Chat/Phone – Technical Support/Customer Service/Accessibility Application and Program Testing

Provide assistance to users who are having trouble using accessibility tools and programs like TalkBack, Voiceover, Text to speech, Voice Access, Switch Access, etc. Submitting a feature and bug request on customer's behalf to responsible department.

Retention

September 2019 To December 2021

Helping cardholders who want to close their accounts due to dissatisfaction with the card service as a part of the Retention team. Responsible resolving cardholder issues and work to maintain their business.

High Risk Fraud

August 2018 To August 2019

Helping the cardholder in recognizing shady activity on their credit card, such as unlawful or fraudulent transactions and payments, and in filing a dispute in accordance with standard operating procedure.

Training

May 2018 To July 2018

Providing Floor Support to new people during their OJT by assisting them in understanding the customers' inquiry.

Customer Service

May 2017 To April 2018

Helping customers who have credit card questions by phone, such as when making a payment, reporting a lost or stolen card, signing up for a mobile application, learning about the card's benefits, or asking general questions.