RAVI GUPTA
Sr. Salesforce Engineer
Bangalore
Summary
Experienced Salesforce Expert with over 7 years of experience in IT Industry. Excellent reputation for resolving problems and improving customer satisfaction.
Overview
7
7
years of professional experience
4
4
years of post-secondary education
6
6
Certifications
Work History
Sr. Salesforce Engineer
Infoblox
Bangalore
09.2020 - Current
- Reviewed project specifications and designed technology solutions that met or exceeded performance expectations.
- Worked on Service Cloud, Community, Covoe AI-ML tool.
Salesforce Consultant
Pitney Bowes Japan
Pune
12.2019 - 09.2020
- Provided business solutions using Salesforce Sales Cloud and Gloiva OM Order Management System for their Sales to Order Journey
Service Cloud Developer
Symantec
Pune
12.2018 - 12.2019
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Technologies: Service Cloud, Lightning Components, Knowledge Articles, Service Consoles
Salesforce Lightning
Infosys Ltd, Telstra
Pune
12.2017 - 12.2018
- Technologies: Salesforce Community Cloud, Service Cloud, Lightning Components
- Improved operations through consistent hard work and dedication.
Software Engineer
Zensar Technologies
08.2015 - 11.2017
- Worked with software development and testing team members to design and develop robust solutions to meet client requirements for functionality, scalability and performance.
- Worked on Salesforce CRM, Apex, Visualforce, Trigger.
Education
Bachelor of Engineering - Information Technology
Medicaps Institute of Technology And Managment
Indore 08.2011 - 06.2015
Skills
Salesforce Service Cloud, Community, Entitlement Process, Omni Channel
undefinedCertification
SAFE certified Agile practitioner
Timeline
Sr. Salesforce Engineer
Infoblox
09.2020 - Current
Salesforce Consultant
Pitney Bowes Japan
12.2019 - 09.2020
Service Cloud Developer
Symantec
12.2018 - 12.2019
Salesforce Lightning
Infosys Ltd, Telstra
12.2017 - 12.2018
Software Engineer
Zensar Technologies
08.2015 - 11.2017
Bachelor of Engineering - Information Technology
Medicaps Institute of Technology And Managment
08.2011 - 06.2015
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