TRADE AND RELATED PROFILE
RAVI HIRANI
EXPORT MANAGER
MORBI
Summary
Dynamic leader with a proven track record at HDFC BANK LTD, excelling in customer service management and negotiation. Spearheaded export strategies and trade finance improvements, boosting customer satisfaction and expanding market presence. Skilled in relationship building and problem-solving, adept at driving team collaboration and enhancing operational efficiency.
Overview
13
13
years of professional experience
3
3
Languages
Work History
EXPORT MANAGER
PYRAMID STONE AND TILE
02.2024 - Current
- Expanded export market presence by identifying and securing new business opportunities.
- Accelerated revenue growth with the development and implementation of effective export strategies.
- Developed strong relationships with international partners, fostering long-term business collaborations.
- Organized participation in international trade shows, promoting company products/services to potential clients worldwide.
- Negotiated favorable contract terms to maximize profit margins while maintaining high-quality standards.
- Enhanced customer satisfaction by providing exceptional support and resolving issues promptly.
TRADE SALES MANAGER
HDFC BANK LTD
03.2017 - 02.2024
- To achieve RTFX Income Target on entire range of Trade services consisting of Imports/Exports/Bank Guarantees-Local & Foreign/Letter of Credit -Foreign/Foreign Direct Investment (FDI)/Overseas Direct Investment (ODI)
- Meeting business objectives consisting of Income Targets, Branch activation and Portfolio Penetration on Retail Fx products comprising of Inward and Outward Remittances,
- Managing branch(es), ensuring their income target is met for RTFX, building a good rapport with Branch Managers, acquisition of Current Accounts (trade active), inward/outward remittances etc
- ·Activation, Retention and Increasing Wallet Share of Existing Trade, Forex, Bank Notes, Influencing Agent Customers.
- To ensure that all branches under management meet the targets on new trade customer acquisition (UTC).
- Activation, Retention and Increasing Wallet Share of Existing Trade, Forex, Bank Notes, Influencing Agent Customers
- To identify potential Trade and Forex segments/industries in the respective catchments through detailed market scoping for developing RTFX Business and funnel it for effective closure
- To monitor and ensure requisite operations and risk control as per extant procedures of the bank with regard to Trade and Forex products.
CUSTOMER SERVICE MANAGER (TRADE & FOREX )
IndusInd Bank Ltd
01.2016 - 03.2017
- Managed complex customer issues effectively, navigating multiple internal resources to identify and implement the best possible solutions.
- Developed strong relationships with key clients, ensuring their needs were met consistently and promptly.
- Addressed customer complaints with a focus on enhancing satisfaction and loyalty.
- Responsible for all Forex Transactions and documentation and Execution of all Forex transaction in stipulated TAT.
SALES OFFICER (TRADE & FOREX )
HDFC BANK LTD
03.2014 - 01.2016
- Enhanced customer satisfaction with timely follow-ups and personalized service.
- Responded to customer needs by answering questions and providing detailed information about trade queries
- Enhanced sales operations through development of new sales strategies, cold calling techniques and customer follow-up
- Cultivated strong relationships, establishing trust and loyalty among clients.
- Boosted sales performance by identifying and targeting high-potential leads.
INVENTORY EXECUTIVE
APM TERMINALS
06.2012 - 07.2013
- To Perform Supervising of Reefer Container in The Maersk Line
- Compiles and maintains records of quantity, type, and value of material, equipment, merchandise,
- Compares inventories to office records or computes figures from records, such as usage invoices to obtain current inventory.
- Verifies clerical computations against physical count of stock and adjusts errors in computation
- Compiles information on receipt or disbursement of material, equipment, or supplies
Education
MBA - MARKETING AND INTERNATIONAL BUSINESS
GUJARAT TECHNOLOGICAL UNIVERSITY
AHMEDABAD 04.2001 -
BCA - COMPUTER SCIENCE AND LANGUAGES
SAURASTRA UNIVERSITY
RAJKOT 04.2001 -
HIGHER SECONDARY -
MP SHETH GIRLS HIGH SCHOOL
MORBI 04.2001 -
SENIOR SECONDARY -
THE V.C.TECHNICAL HIGH SCHOOL
MORBI 04.2001 -
Skills
Customer service Management
Regulatory compliance
Negotiation
Sales strategy development
Currency exchange management
Performance reporting
Trade finance
Teamwork and collaboration
Problem-solving abilities
Decision-making
Relationship building
Time management abilities
Problem-solving aptitude
Interests
Timeline
EXPORT MANAGER
PYRAMID STONE AND TILE
02.2024 - Current
TRADE SALES MANAGER
HDFC BANK LTD
03.2017 - 02.2024
CUSTOMER SERVICE MANAGER (TRADE & FOREX )
IndusInd Bank Ltd
01.2016 - 03.2017
SALES OFFICER (TRADE & FOREX )
HDFC BANK LTD
03.2014 - 01.2016
INVENTORY EXECUTIVE
APM TERMINALS
06.2012 - 07.2013
MBA - MARKETING AND INTERNATIONAL BUSINESS
GUJARAT TECHNOLOGICAL UNIVERSITY
04.2001 -
BCA - COMPUTER SCIENCE AND LANGUAGES
SAURASTRA UNIVERSITY
04.2001 -
HIGHER SECONDARY -
MP SHETH GIRLS HIGH SCHOOL
04.2001 -
SENIOR SECONDARY -
THE V.C.TECHNICAL HIGH SCHOOL
04.2001 -