Ravi Ingle
Insurance And Quality Professional
Mumbai
Summary
Insightful Manager with experience in handling quality and improving operations through effective Process improvement initiatives and strong policy enforcement. Proficient in best practices and regulatory requirements of industry operations. Talented leader with analytical approach to quality management, business planning and day-to-day problem-solving. Insurance & Quality professional with total experience of more than 14 Years of experience in People, Process & quality Management.
Overview
19
19
years of professional experience
4
4
years of post-secondary education
4
4
Certificates
Work History
Manager
Marsh & McLennan Group Of Companies
Mumbai
10.2015 - 03.2022
- Conduct and oversee quality and process audits for businesses placed in the London Market (Lloyds)
- Quality Audits for almost 12 businesses including several big ticket brokerage businesses like Aerospace, Energy & Power, Marine etc
- Brokerages with revenue worth around $650,000 audited per month
- Exception reports sent to business on monthly basis
- Regular liaising with stakeholder to discuss findings identified during quality audit feedback as continuous improvement process
- Maximized performance by monitoring daily activities and mentoring team members
- Expanded cross-functional organizational capacity by collaborating across departments on priorities, functions and common goals
- Delivered feedback to decision-makers regarding employee performance and training needs
- Prepared annual budgets with controls to prevent overages
- Prepared annual budgets with controls to prevent overages
Process Leader
PPMS & Capita
Mumbai
05.2005 - 08.2015
- Manage day–to-day planning and operations of the team ensuring that it continuously delivers on quality, speed and accuracy within agreed upon KPI and SLA frameworks
- Interface & maintain close working relationships with onshore (UK) operations teams
- Initiate and participate in process improvement initiatives/projects
- Managed quality assurance initiatives
- Manage and optimize workflows and associated costs through appropriate resource planning and management of Over Time and Full Time Employees
- Monitor breaches to ensure smooth functioning in accordance to pre-set deadlines, procedures and service standards
- Participate in calls with client to understand expectations, provide feedback and resolve queries or escalations
- Mapped process workflows to enhance understanding of procedures
Team Supervisor
ICICI Bank
Mumbai
03.2004 - 05.2005
- Supervising team of tele-callers, field executives and agencies
- Job involved collecting dues from ICICI credit card holders supervising tele calling teams and assisting them in that
- Established excellent working relationships with outsourced collection agencies and follow-up
- Handled escalation calls from customers in order to get their dues cleared & meet the target
- Acknowledged as the Supervisor for the Best Team for collections 3 times in a span of a year
Customer Relationship Associate
Epicenter Technologies
Mumbai
01.2003 - 03.2004
- Collecting on credit card dues from American customers through telephonic contact
- Retaining customers even while reminding them of their missed payments & ensuring collection
- Helping customers in clearing their dues by providing solutions
- Was awarded as key performer three times in a row
Education
Post Graduate Diploma in Business Management - Business Management
IGNOU
Mumbai 10.2005 - 12.2008
Bachelor of Arts - English Literature
M K University
Mumbai 10.1998 - 01.2000
Skills
Verbal and written communication
undefinedAccomplishments
SOX Audits (MMC) :
- The first SOX audit that was carried out by JLT after its acquisition by MMC ( Marsh & McLennan group of companies) was handled by me
- Provided findings to the business which resulted in a review/change in their process plus saving of almost $212,000 which would have been a compensation to be paid in case of a breach in the process
- Excellent performance by the team which was appreciated by the business which we were auditing as well as a Green rating by Deloitte which carried out re-audits on the audits that were done by us
Migration projects(Capita):
- Supervised & successfully lead the migration of 2 Regulatory industry wide changes that would affect the Insurance process
- These changes had a considerable impact in the functioning of the Insurance sector in UK
Certification
LM1-Certification in London Market Insurance Essentials
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Quote
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins
Timeline
LM1-Certification in London Market Insurance Essentials
07-2017
Manager
Marsh & McLennan Group Of Companies
10.2015 - 03.2022
(FA 2) Financial Awareness certification from the Chartered Insurance Institute of UK
10-2010
(CFP 1) Certified Financial Planning certification from the Chartered Insurance Institute of UK
04-2009
IRDA Certified (Insurance certification by the Government of India)
03-2007
Post Graduate Diploma in Business Management - Business Management
IGNOU
10.2005 - 12.2008
Process Leader
PPMS & Capita
05.2005 - 08.2015
Team Supervisor
ICICI Bank
03.2004 - 05.2005
Customer Relationship Associate
Epicenter Technologies
01.2003 - 03.2004
Bachelor of Arts - English Literature
M K University
10.1998 - 01.2000
Similar Profiles
Adele WentzelAdele Wentzel
Claims Consultant at Marsh McLennan Group Of CompaniesClaims Consultant at Marsh McLennan Group Of Companies
KATYRA WHITE-JORDANKATYRA WHITE-JORDAN
Senior Customer Service Representative at Marsh & McLennan Companies, Inc.Senior Customer Service Representative at Marsh & McLennan Companies, Inc.
Ashwini Yayati NaikAshwini Yayati Naik
Senior Specialist at Marsh and McLennan Companies IncSenior Specialist at Marsh and McLennan Companies Inc