Ravi Kant Singh
Dombivali
Summary
CSM-Certified Business Analyst with 5+ years of experience in IT with a proven track record of success in the Life Science websites and CRM, Life and P&C Insurance coupled with extensive knowledge of Software Development Life Cycle (SDLC) methodologies. Proficient in translating complex business requirements into actionable solutions, driving project success through meticulous analysis, and fostering collaboration between technical teams and stakeholders. Qualified Business Intelligence Analyst versed in data mapping and user acceptance testing to solve complex problems in high-pressure environments. Activates strong analytical skills to investigate trends in large amounts of data and formulate conclusions based on findings. Excels at cultivating, managing and leveraging client relationships to foster extended engagements and business opportunities.
Overview
10
10
years of professional experience
Work History
Sr. Business Analyst
Azul Arc India Pvt Ltd
Vikhroli
03.2024 - Current
- Gained extensive experience across multiple industries, including Administrative Courts and State Agencies, Manufacturing, and Healthcare
- Acted as a liaison between customers and internal teams to gather and analyze requirements for software solutions, translating complex business needs into clear, actionable components
- Partnered with the leadership team to develop scope documentation, including estimates and proposals
- Collaborated with the User Experience (UX) team during the discovery phase to create key artifacts such as workflows, object maps, and product backlogs
- Creating Epics, User Stories, Use Case development, and Acceptance Criteria, and obtaining sign-off from the client
- Managed Jira for comprehensive requirement gathering, sprint planning, leading daily scrums, and overseeing SOW sign-offs and the Request for Proposal (RFP) process
- Conducted regular project status meetings and communicated project updates, risks, and issues to clients and stakeholders clearly and concisely
- Responsible for resource allocation and budgeting to optimize operational efficiency and cost management
- Familiar with Azure DevOps tools (Boards, Repos, and CI/CD Pipelines) to manage workflow
- Managed the Customer Relationship Management (CRM) system, ensuring accurate and up-to-date customer data
Business Analyst
Asentech LLC
Pune
03.2022 - 02.2024
- Worked with the Omni channel team to understand the requirements and prioritize the task
- Doing Analysis, Requirement gathering, Elicitation, Documentation and Testing
- Creating bulk tickets on the JIRA tool for Market UAT and Postproduction requirements
- Handling user acceptance testing (UAT) to ensure that solutions meet business requirements
- Handling Changed Request and communicated to the developers, and QA, and validated in UAT
- Working with developers to ensure that technical solutions meet business requirements
- Collaboration with the QA team to ensure that test cases and scripts cover business requirements
- Creating BRD, Change Request, RTM, and Technical documents for Deployment
- Successfully contributed to the global deployment of the Viatris Connect website across 53 countries, ensuring regional nuances were thoughtfully considered and effectively incorporated into the platform's functionalities
- Familiar with GXP, MLR review processes, and HIPAA guidelines, ensuring regulatory compliance in documentation, data handling, and stakeholder collaboration within life sciences and healthcare projects
Senior Executive- Insurance Platform
EXL Services
Noida
03.2018 - 12.2021
- Worked with Product Owners to understand outcomes for a product release and translated them into business requirements for Policy, Billing & Claims
- Proactively communicate and collaborate with clients to analyze information needs and functions
- Served as the conduit between the client and the software development team
- Using the Jira tool for Request and Correction Cases and SharePoint for the repository
- Good experience in developing high-impact presentations (PPTs) for internal and external customers
- Proficient in analytical thinking and data visualization to derive actionable insights
- Proficient in SQL and running queries independently as per business requirements
Associate Professional- Life Insurance
CSC
Noida
01.2015 - 09.2017
- Managed policy administration systems for leading insurance companies, including MetLife, handling financial and non-financial transactions
Education
MBA - Major in Marketing
Galgotias University
Greater Noida04-2013
BCA - Major in Programming
Integral University
Lucknow05-2010
Skills
- SQL
- Figma
- Power BI
- Scrum
- Agile
- MS Office
- People management
- Azure DevOps
- JIRA
- Process Mapping and Modeling
- AWS
Timeline
Sr. Business Analyst
Azul Arc India Pvt Ltd
03.2024 - Current
Business Analyst
Asentech LLC
03.2022 - 02.2024
Senior Executive- Insurance Platform
EXL Services
03.2018 - 12.2021
Associate Professional- Life Insurance
CSC
01.2015 - 09.2017
MBA - Major in Marketing
Galgotias University
BCA - Major in Programming
Integral University
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