Ravi Kaushik
Delhi
Summary
Results-driven professional with extensive experience in technical support supervision and service operations management. Recognized for effective communication and problem-solving skills, leading to improved team performance and customer satisfaction. Committed to streamlining operations and enhancing service delivery.
Dynamic Assistant Manager experienced in overseeing service operations and enhancing customer satisfaction. Proven ability to resolve inquiries and drive process improvements for operational efficiency.
Proficient in managing customer relationships and technical support operations. Expertise in resolving escalated inquiries and overseeing service delivery, ensuring high standards of customer satisfaction and operational compliance.
Overview
11
11
years of professional experience
Work History
Assistant Manager
Dormakaba india Pvt Ldt
Delhi
01.2025 - Current
- Oversaw service business operations for airport and non-airport customers.
- Managed AMC and non-AMC customer relationships alongside MOD opportunities.
- Assisted in daily operations management and staff scheduling at Dormakaba India.
- Communicated with customers to resolve inquiries and deliver product information.
- Collaborated on process improvements to boost team operational efficiency.
- Organized project documentation and maintained accurate reference records.
- Handled customer service inquiries and complaints promptly.
- Evaluated individual and team performance, identifying areas for improvement.
Senior Executive technical
Dormakaba india Pvt Ldt
Delhi
07.2023 - 12.2024
- Oversaw L2 technical support for E-gates, servicing both airport and non-airport clients.
- Managed AMC master to ensure streamlined operations and compliance with standards.
- Delivered new product installations and provided comprehensive service support.
- Administered Digi Yatra software support to enhance user experience at airports.
- Negotiated vendor and customer contracts for MOD and services, achieving competitive pricing.
- Reviewed completed work for consistency, quality, and adherence to specifications.
- Resolved escalated customer inquiries and complaints, ensuring prompt solutions.
Service Supervisor
Dormakaba india Pvt Ldt
Delhi
04.2018 - 06.2023
- Supervised daily operations and service delivery for AMC and non-AMC customers.
- Trained team members in customer service best practices to enhance performance.
- Managed staff schedules to optimize coverage during peak hours.
- Resolved customer complaints effectively to uphold satisfaction and loyalty.
Field Engineer
Dorset Kaba India Pvt ltd
Pune
06.2015 - 03.2018
- Attended to daily complaints, PMS ensuring prompt resolution and customer satisfaction.
- Executed new product installations according to customer schedules.
- Prepared HOC documents for delivery to customers in a timely manner.
- Renewed AMC contracts while successfully closing customer complaints.
Technician
Munjal Kiru india pvt ltd
Manesar
08.2014 - 06.2015
- Operated CNC machines to manufacture disk and drum brakes efficiently.
- Conducted quality checks to ensure product standards and identify defects.
- Managed packing and tagging processes for finished products.
- Executed rejection procedures for non-conforming items.
Education
Polytechnic - Diploma in Mechanical Engineering
BTE UP
Bagpat08-2014
Associate of Arts -
Govt Sarvodaya Boy's School
Yamuna Vihar03-2010
High School Diploma -
Govt Sarvodaya Boy's School
Yamuna Vihar03-2008
Skills
- Customer relationship management
- Service operations management
- Technical support supervision
- Team performance evaluation
- Process improvement strategies
- Project documentation organization
Languages
Hindi
First Language
English
Beginner
A1
Affiliations
- Sports and fitness
- Captain of the college cricket team
- Practicing yoga and mindfulness
Accomplishments
- Digi Yatra has been implemented in Lucknow, Delhi, and Jaipur airports
- Appreciation later from Adani to execute project.
fathar name
- Subhash Chand sharma
Date of Birth
- 15th May 1993
Gender
- Male
Religion
- Hindu
Timeline
Assistant Manager
Dormakaba india Pvt Ldt
01.2025 - Current
Senior Executive technical
Dormakaba india Pvt Ldt
07.2023 - 12.2024
Service Supervisor
Dormakaba india Pvt Ldt
04.2018 - 06.2023
Field Engineer
Dorset Kaba India Pvt ltd
06.2015 - 03.2018
Technician
Munjal Kiru india pvt ltd
08.2014 - 06.2015
Polytechnic - Diploma in Mechanical Engineering
BTE UP
Associate of Arts -
Govt Sarvodaya Boy's School
High School Diploma -
Govt Sarvodaya Boy's School
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