Ravi Kumar
Associate Manager
Bangalore,Karnataka
Summary
Dedicated Associate manager (Operations) and effective leader who excels at using proven methods and cutting-edge technology to
successfully cut costs, streamline operations and increase productivity.
Strong understanding of online sales processes including comp set pricing, inventory distributions and product listing. Capable
professional with a keen eye for detail, exceptional multi-tasking capabilities, and advanced technical knowledge seeking role as a
operation manager.
Overview
2
2
years of professional experience
4
4
years of post-secondary education
Work History
Associate Manager
Unacademy
Bangalore, Karnataka
07.2021 - Current
- Formulating & perfecting the educator management structure & allocation for Plus & special hours for maximizing conversions
- Successfully implemented the operational processes to streamline tasks & internal customer queries, delivered an 80% drop in resolution times.
- Developed excel dashboards to track key business health metrics and all inputs and outputs in terms of Costs, performance, feedback, NAU's & SCLL.
- Directed day-to-day operations focused on attainment of key business metrics, continuous improvement initiatives and member management team with related direct reports.
- Cost of sale optimization.
- SOP development and Team Management.
Associate
Unacademy
Bangalore, Karnataka
11.2020 - 06.2021
- Maximized productivity by keeping detailed records of daily progress and identifying and rectifying areas for improvement.
- Educated new hires on company policies and procedures by designing and developing training program.
- Scheduled special and plus classes on platform and records for educator inventories.
- Conducted P&L statement analysis to improve daily operations, increase revenue and reduce costs.
- Managed costs and quality for Competitive Programming category.
Senior Associate
Treebo Hotels
Bangalore, Karnataka
07.2019 - 05.2020
- Formulating & perfecting the pricing/discounting structure & inventory allocation across all OTA’s for maximizing conversions & room rents.
- Successfully implemented the operational processes to streamline tasks & internal customer queries, delivered an 80% drop in resolution times.
- Developed excel dashboards to track key business health metrics. Worked with brands to increase contribution through promotions and improving accuracy of content, rates and inventory. Resulted in a 10% brand contribution increase within 3 months.
- Directed day-to-day operations focused on attainment of key business metrics, continuous improvement initiatives and member management team with related direct reports.
Associate
Treebo Hotels
Bangalore, Karnataka
07.2019 - 12.2019
- Worked with tech teams for all the tech requirement for API connectivity and depth knowledge of channel manager for rates and inventory distribution.
- Identified and resolved unauthorized, unsafe or ineffective practices by inspecting production areas regularly.
- Devised, deployed and monitored processes to boost long-term business success and increase profit levels.
- Set, enforced and optimized internal policies to maintain efficiency and responsiveness to demands.
- Managed communications during major technology outages, natural disasters, virus outbreaks, frame cloud outages and network device outages.
- Enable quick resolution of operational issues with OTA's.
- Worked with internal stakeholders to ensure smooth sales operations
Education
Bachelor of Engineering - Computer Science And Programming
Anna University
Chennai 03.2013 - 06.2017
Skills
MS Office
Team Management
Operation Management
Strategic Planning
Stakeholder Management
Data base (SQL)
Online Sales
Project Management
Accomplishments
- Collaborated with team of five members in the development of Weekend events.
- Documented and resolved educator onboarding which led to smooth onboarding process.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Timeline
Associate Manager
Unacademy
07.2021 - Current
Associate
Unacademy
11.2020 - 06.2021
Senior Associate
Treebo Hotels
07.2019 - 05.2020
Associate
Treebo Hotels
07.2019 - 12.2019
Bachelor of Engineering - Computer Science And Programming
Anna University
03.2013 - 06.2017