Summary
Overview
Work History
Education
Skills
Interests
Timeline
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Ravi Kumar

Ravi Kumar

SPS Senior Associate
Jamshedpur

Summary

Seller Support Associate expert in customer service with 2 plus years of confirmed performance in support environments. Identified for providing superior service to platform sellers. Demonstrated to help service team members exceed goals and increase seller satisfaction ratings.

Overview

2
2
years of professional experience
4
4
years of post-secondary education

Work History

Seller Support Associate

Amazon
Kolkata
09.2021 - Current
  • Provided sellers with accurate information concerning platform policies for sales, database issues and listing inaccuracies.
  • Advocated for sellers and provided feedback to enhance selling process for overall improvements.
  • Assisted sellers with platform requirements for renewals and upgrades.
  • Answered phone calls and supported urgent seller concerns, providing detailed support from personal platform expertise.

Customer Service Associate for NA and IN Calls

Amazon
New Delhi
08.2020 - 09.2021
  • Led projects and analyzed data to identify opportunities for improvement.
  • Developed and maintained courteous and effective working relationships.
  • Received and processed stock into inventory management system.
  • Maintained energy and enthusiasm in fast-paced environment.

Education

B.Tech - Mechanical Engineering

MITS
Raygada
07.2013 - 05.2017

Skills

Multitasking Abilities

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Interests

Video Games

Watching fictional movies

Timeline

Seller Support Associate

Amazon
09.2021 - Current

Customer Service Associate for NA and IN Calls

Amazon
08.2020 - 09.2021

B.Tech - Mechanical Engineering

MITS
07.2013 - 05.2017

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Ravi KumarSPS Senior Associate