Video Games
Ravi Kumar
SPS Senior Associate
Jamshedpur
Summary
Seller Support Associate expert in customer service with 2 plus years of confirmed performance in support environments. Identified for providing superior service to platform sellers. Demonstrated to help service team members exceed goals and increase seller satisfaction ratings.
Overview
2
2
years of professional experience
4
4
years of post-secondary education
Work History
Seller Support Associate
Amazon
Kolkata
09.2021 - Current
- Provided sellers with accurate information concerning platform policies for sales, database issues and listing inaccuracies.
- Advocated for sellers and provided feedback to enhance selling process for overall improvements.
- Assisted sellers with platform requirements for renewals and upgrades.
- Answered phone calls and supported urgent seller concerns, providing detailed support from personal platform expertise.
Customer Service Associate for NA and IN Calls
Amazon
New Delhi
08.2020 - 09.2021
- Led projects and analyzed data to identify opportunities for improvement.
- Developed and maintained courteous and effective working relationships.
- Received and processed stock into inventory management system.
- Maintained energy and enthusiasm in fast-paced environment.
Education
B.Tech - Mechanical Engineering
MITS
Raygada 07.2013 - 05.2017
Skills
Multitasking Abilities
Decision-Making
Problem-Solving
Excellent Communication
Attention to Detail
Interests
Watching fictional movies
Timeline
Seller Support Associate
Amazon
09.2021 - Current
Customer Service Associate for NA and IN Calls
Amazon
08.2020 - 09.2021
B.Tech - Mechanical Engineering
MITS
07.2013 - 05.2017