Summary
Overview
Work History
Education
Skills
Profile
Timeline
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RAVI KUMAR

RAVI KUMAR

MUZAFFARPUR

Summary

Driven customer support with experience as primary point of escalation for high-level client questions, needs, wants and complaints. Passionate about delivering superior interactions with customers by hearing issues, requirements and requests to provide first-class customized solutions. Dedicated to identifying trends by analyzing customer records, purchases, inquiries and complaints to develop rapid solutions.

Overview

1
1
year of professional experience

Work History

CUSTOMER SUPPORT EXECUTIVE

VIVAHCENTER.COM
  • Duration: 1 YEAR

Private-banker

Customer Support Executive

VIVAHCENTER.COM
06.2022 - 08.2023
  • Improved customer satisfaction by efficiently addressing and resolving inquiries, concerns, and complaints.
  • Listened to customers' questions and concerns to provide answers or responses.
  • Collected customer information and analyzed customer needs to recommend potential products or services.
  • Managed customer service effectiveness by monitoring performance and assessing metrics.

Education

10TH CBSE -

KENDRIYE VIDYALAYA MUZAFFARPUR

12th BSEB -

RAMDAYALU SINGH COLLEGE

GRADUATION - BA ENGLISH HONORS

BRABU UNIVERSITY MUZAFFARPUR

Skills

  • Complaint Handling
  • Complaint resolution
  • Front-end supervision
  • MS Office
  • Issue and Complaint Resolution
  • Computer Skills

Profile

RAVI KUMAR, LALLU RAJAK, 10/03/2003, 9934760579, RK1813215@GMAIL.COM, VILLAGE -SHERPUR, POST M.I.C BELA, MUZAFFARPUR, BIHAR, 842005

Timeline

Customer Support Executive

VIVAHCENTER.COM
06.2022 - 08.2023

CUSTOMER SUPPORT EXECUTIVE

VIVAHCENTER.COM

Private-banker

10TH CBSE -

KENDRIYE VIDYALAYA MUZAFFARPUR

12th BSEB -

RAMDAYALU SINGH COLLEGE

GRADUATION - BA ENGLISH HONORS

BRABU UNIVERSITY MUZAFFARPUR

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RAVI KUMAR